Salesforce Business Analyst

Company Description

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

About the Role

Lendi Group is seeking an experienced Salesforce Business Analyst to join our Sydney based cross-functional digital team, collaborating with Product Management, Engineering, and Design to bridge business needs with technology solutions, drive impactful changes, propose and document solutions, and define end-to-end user stories for frontend and backend development in an agile environment

Job Description

• Conduct and document detailed analysis, facilitate requirements elicitation activities to identify business requirement and translate into user stories.
• Analyse and map business processes to Salesforce capabilities.
• Collaborate with cross-functional Agile teams (Engineering, Product, Design, QA) in remote and on-site settings.
• Provide BAU support, including helpdesk ticket resolution.

Qualifications

• Proven end-to-end Business Analyst experience within Agile Scrum.
• Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and custom applications.
• Strong understanding of business processes and ability to map them into Salesforce solutions.
• Experience with Salesforce reports, dashboards, and workflow automation.
• Proficient in the use of JIRA and Confluence to manage requirements, track progress, and facilitate collaborative documentation across agile teams.
• Able to work autonomously and adapt to shifting priorities in a dynamic environment.

Desirable Skills:

• Salesforce certifications (e.g. Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
• Solid understanding of the home loan application lifecycle, with a focus on lending-specific requirements.

Additional Information

• We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office.
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
• An additional week’s Loyalty Leave each year after reaching 3 years’ service. 

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a 2025 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

#Lendigroup #LI-GR2 #LI-Hybrid