Work location - Sydney ONLY
The Salesforce Business Analyst bridges the gap between complex business needs and the technical capabilities of our Salesforce platform to drive growth across Equifax ANZ. You will be a key contributor in optimizing our Salesforce environment, translating stakeholder requirements into efficient solutions that empower our Go-to-Market teams. If you are a curious, data-driven professional who loves visualizing insights and collaborating with global teams, this is the role for you.
What you will do
Provide end-user training and work daily with sales teams to ensure best-practice use of opportunities, pipelines, and account data.
Create comprehensive user guides, process flows, and functional specifications to maintain a high standard of knowledge sharing.
Build and maintain Salesforce reports and dashboards, as well as Tableau dashboards, to share meaningful insights with stakeholders.
Ensure account and contact cleanliness while assisting with data-driven transformation activities using various revenue systems
Elicit, document, and analyze business requirements from diverse departments including Sales, Marketing, and Operations.
Collaborate with developers to design and implement Salesforce solutions, including field configuration and workflow rules.
Act as a critical link between business stakeholders and technical development teams to ensure timelines and requirements are met.
Develop test plans and facilitate User Acceptance Testing (UAT) to ensure the quality of all Salesforce solutions.
Stay current with the latest Salesforce features and proactively recommend enhancements to improve user experience.
Step outside your core role to assist the team with sales campaigns, customer segmentation, and migration activities as needed.
What experience do you need
Bachelor’s degree in Business Administration, Information Technology, or a related field.
Proficiency in business analysis tools and techniques, such as process mapping, use cases, and user stories.
Demonstrated experience building effective reports and working in a dashboard environment to visualize and share insights.
Advanced experience using Google Suite (Docs, Sheets, Slides) or similar collaborative tools.
Proven ability to identify areas for improvement and translate business needs into technical specifications.
Experience interacting with stakeholders at various levels to manage expectations and provide project updates.
Experience working with complex datasets to perform segmentation or migration activities.
What could set you apart
3+ years of experience as a Business Analyst with a focus on Salesforce Sales Cloud or Pardot.
Hands-on experience with Tableau, Einstein Analytics, or other advanced reporting and visualization tools.
Active Salesforce certifications (e.g., Administrator or Business Analyst).
Familiarity with change management principles and driving best-practice adoption across large user groups.
Primary Location:
AUS-Sydney-Blue-StreetFunction:
Function - Fulfillment / OperationsSchedule:
Full time
