Salesforce Commerce Cloud Administrator

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

As our Salesforce Commerce Cloud Administrator, you will be the backbone of our day-to-day operations, ensuring our systems run smoothly and our data remains pristine. This entry-to-mid-level position is designed for a motivated professional who has already built a solid foundation in Salesforce and is ready to apply their Salesforce Commerce Cloud (SFCC) experience to a fast-paced retail environment. You will play a critical role in bridging the gap between our CRM and our online store, providing the essential technical support that keeps our digital storefront performing at its peak.

In this role, you will be responsible for the "health" of our platform, from managing user permissions and data audits to maintaining the workflows and page layouts that our teams rely on. Beyond standard administration, you will take an active hand in storefront management—updating product listings, configuring promotions within Commerce Cloud, and monitoring the vital sync between systems. Working closely with our remote Salesforce Developer, you will assist in testing new features and documenting requirements, making this a premier opportunity to expand your SFCC expertise within a supportive team.

To excel in this role, you should bring a blend of technical curiosity, a meticulous eye for detail, and a practical understanding of eCommerce architecture. We are looking for someone who is comfortable navigating the complexities of the Salesforce ecosystem and understands how back-end configurations impact the front-end customer experience.

Key Qualifications:

• SFCC Experience: You have hands-on experience working within Salesforce Commerce Cloud, including managing product listings, pricing updates, and storefront promotions.

• Salesforce Foundations: You possess a clear understanding of Salesforce objects, fields, and report building. A Salesforce Associate or Admin certification is highly regarded.

• Technical Aptitude: You are a quick learner who is comfortable monitoring system integrations and troubleshooting how different platforms "talk" to each other.

• Precision: You have an "eagle eye" for accuracy, catching the typos, duplicates, and data mismatches that others might overlook.

• Communication: You can translate technical steps into easy-to-follow instructions for users and provide clear, concise notes to our development team.

Would you like me to add a section for "Bonus Skills," such as experience with specific integration tools or ticketing systems like Jira?

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks