We are seeking an experienced Same Day Coordinator to join our Banksmeadow depot for an immediate start.
This role is responsible for leading and supporting the Same Day team, including drivers, to manage all aspects of Same Day jobs — from quotes and bookings to end-to-end operational processes and customer updates. A strong focus on service excellence is essential, ensuring customers consistently receive a positive experience. The position also plays a key role in building strong relationships with internal and external stakeholders, supporting the Same Day Operations Manager, and helping to develop a high-performing team that drives business growth.
What you'll do
Lead and support the Same Day team to ensure all quotes, bookings, operational processes, and customer updates are handled to a consistently high standard.
Engage with customers and colleagues in a positive, professional manner at all times.
Respond promptly to calls, enquiries, and emails to enhance the customer experience.
Work closely with Same Day Coordinators, allocators, and drivers to meet delivery expectations and drive service excellence.
Proactively notify customers of any issues or delays as early as possible.
Actively participate in and lead team meetings and training sessions.
Promote continuous improvement and operational excellence in all aspects of the Same Day service.
Ensure all policies, procedures, and guides are followed.
Contribute to the development of team members, procedures, and service guides.
Identify, investigate, and resolve operational or service issues related to the Same Day offering.
Use systems and resources to capture and share all required information.
Raise performance concerns with the Same Day team where needed.
Support other departments with specialised Same Day service knowledge.
Liaise with other TGE departments and managers to provide the best solutions for Same Day customers.
Assist with other duties as required.
What you'll bring
Proven experience in coordinating transport or logistics operations, ideally in a same-day or express service environment.
Strong customer service skills with the ability to handle issues professionally and proactively.
Excellent organisational skills with a hands-on, solutions-focused approach.
Strong communication skills, both written and verbal.
Experience in leading or coaching team members.
Ability to work under pressure in a fast-paced environment.
Sound knowledge of safety, compliance, and operational best practices in logistics.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
