The Account Manager will manage SME client relationships, driving revenue growth through upselling and cross-selling while ensuring customer satisfaction and product adoption.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the team
You'll be part of a team that is passionate about helping SMEs and entrepreneurs grow their businesses. We work collaboratively, move fast, and are always looking for new ways to deliver value to our customers. Our team is results-driven, innovative, and supportive, providing plenty of opportunities for learning, mentorship, and career growth.
What you'll do
As a SEA New Markets Account Manager, SME & Growth at Airwallex, you will own the relationship with our SME clients and work cross-functionally across sales, product, operations, marketing, and strategy to deliver the best customer experience. This role is based in Singapore and will focus on qualifying, servicing, upselling, cross-selling, and building multi-stakeholder relationships with your portfolio of customers. You'll work closely with commercial leadership and strategy teams to provide insights that help grow the business.
Responsibilities:
Who you are
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
Preferred qualifications:
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the team
You'll be part of a team that is passionate about helping SMEs and entrepreneurs grow their businesses. We work collaboratively, move fast, and are always looking for new ways to deliver value to our customers. Our team is results-driven, innovative, and supportive, providing plenty of opportunities for learning, mentorship, and career growth.
What you'll do
As a SEA New Markets Account Manager, SME & Growth at Airwallex, you will own the relationship with our SME clients and work cross-functionally across sales, product, operations, marketing, and strategy to deliver the best customer experience. This role is based in Singapore and will focus on qualifying, servicing, upselling, cross-selling, and building multi-stakeholder relationships with your portfolio of customers. You'll work closely with commercial leadership and strategy teams to provide insights that help grow the business.
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of SME clients, developing a deep understanding of their current and future needs.
- Identify and pursue opportunities to maximize wallet share and platform usage by leveraging data and industry insights.
- Educate and activate customers on the full range of Airwallex products, ensuring high adoption and engagement.
- Champion customer needs by acting as their voice within Airwallex, ensuring feedback is heard and addressed.
- Advocate for Airwallex, creating a strong impression on clients and contributing to our reputation as the partner of choice in your focus industry.
- Collaborate with internal teams to deliver seamless customer experiences and drive business growth.
- Analyze client performance and usage trends to identify expansion opportunities or potential risks.
- Meet and exceed assigned portfolio revenue and product uptake targets.
Who you are
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
- 1-2 years of experience in account management, with a proven track record of driving revenue growth within existing accounts.
- Strong hustle: you love sales and are driven and resilient to achieve KPIs.
- Confident in directly engaging with customers to understand their needs and promote Airwallex solutions.
- Able to build meaningful, collaborative relationships with all people you work with, both internally and externally.
- Strong verbal and written communication skills in English.
- Equipped with strong problem-solving skills, able to address and resolve customer issues effectively.
- Great team player who enjoys tackling the most difficult challenges with colleagues.
- Comfortable with using new software/tools to drive client activation and increase wallet share.
Preferred qualifications:
- Proficiency in other Southeast Asian languages (e.g. Thai, Bahasa Indonesia).
- Exposure to start-up and fintech environments.
- Experience working in a hyper-growth or fast-paced environment.
- Bachelor's degree in Business, Marketing, or a related field.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Similar Jobs at Airwallex
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
As a SEA New Markets Inbound Sales Representative, you'll manage the sales funnel for SME leads, from prospecting to onboarding, ensuring a world-class experience for clients.
Top Skills:
Google SuiteHubspotSalesforce
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
As a Senior Engineer, you'll design and build scalable backend systems, collaborate with teams, and mentor engineers while ensuring high-quality coding and system design.
Top Skills:
AWSGCPGoJavaKotlinKubernetesPythonRest ApisSpring Boot
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
As Director of People Operations, you will build and manage a global People Operations function, optimize processes, ensure compliance, and improve employee experience.
Top Skills:
Data AnalyticsHr SystemsProcess AutomationWorkday
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
