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Job Title: Seller Scaling Manager
Role Overview
We are seeking a passionate and commercially minded leader to oversee our B2C scaling function for both newly acquired and established mid-sized eBay sellers.
The Seller Scaling Manager plays a critical role in driving seller growth and long-term success on eBay. This role requires a strategic problem solver with strong e-commerce expertise, capable of translating global programs into impactful local execution and delivering measurable outcomes.
You will lead three core scaling programs (Kickstarter, ProSeller, and Seller Clinics) and manage a local team of Growth Advisors responsible for programmatic seller engagement. You will also partner closely with cross-functional stakeholders locally and globally to align on strategy, share insights, and continuously optimise our scaling approach.
Key Responsibilities
Strategy Development & Execution
- Localise and execute global scaling programs to drive growth and success for Australian sellers on eBay
- Lead, coach, and develop a team of Growth Advisors delivering programmatic account management at scale, including active involvement in hiring and team build-out
- Define, track, and evolve key performance indicators to measure program effectiveness and seller growth
- Identify opportunities to optimise program design, seller journeys, and operational efficiency
- Partner with Category, Finance, GCX, eBay Live, and Marketing teams to align scaling initiatives with broader business objectives
Cross-Functional Collaboration
- Partner with GCX to successfully onboard and scale newly acquired sellers
- Collaborate with Marketing, Acquisition, Seller Management, and Customer Support teams to identify high-potential sellers and drive their progression through scaling programs
- Work closely with Analytics to generate insights, evaluate performance, and inform strategic decisions
- Share local learnings and best practices with global teams to continuously improve program effectiveness
Performance Monitoring & Reporting
- Monitor seller and program performance against key metrics and growth targets
- Identify performance gaps and implement data-driven improvements
- Deliver regular reporting and actionable insights to senior stakeholders on program outcomes, risks, and opportunities
Qualifications & Experience
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
- 10+ years’ experience in e-commerce, sales, marketing, or business development, ideally in a scaling, growth, or CRM-focused role
- Strong understanding of eBay’s platform, seller ecosystem, and tools
- Proven experience leading and developing high-performing teams
- Excellent stakeholder management, communication, and influencing skills
- Strong analytical capability with the ability to translate data into actionable insights
- Ability to operate effectively in a fast-paced, cross-functional environment
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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