EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based across NSW and Victoria, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As the Senior Account Director, your role is to lead a team of Account Directors who are responsible for managing a portfolio of large and complex national workers compensation clients. These clients include some of Australia’s largest employers across both managed fund and self-insurance schemes. The Senior Account Director is responsible for developing strategies to maximising our partnerships with these priority clients and EML’s intermediary partners to drive performance, profitability and growth. The role is part of the Senior Leadership Team within Partnerships & Distribution at EML and reports directly to the General Manager, Partnerships, Strategy & Distribution.
You will have more than 8 years’ experience in workers compensation, including leadership experience, preferably within account management and across multiple jurisdictions and self-insurance schemes.
In addition to working with clients and broker partners, the role requires you to work closely with each business unit’s claims operations teams, to develop and lead program strategy, improve performance and implement bespoke services to demonstrate market leading account management support to some of Australia’s largest and most sophisticated employers.
This will be a permanent, full time position based in either our NSW or Victoria offices. You will have the option of hybrid working once you are comfortable in the role.
YOUR RESPONSIBILITIES
- Lead a team of experienced Account Directors who are responsible for the account management of some of EML’s largest national clients
- Oversee the management and servicing of key priority clients, with a focus on retention and performance
- Management of contract requirements and deliverables for self-insurance clients
- Partner with internal Business Units to support achievement of client and business goals
- Support the achievement of new business targets, through tender writing and presentations to prospective clients
- Drive continuous improvement and innovation across client portfolio with evidence of strategic and proactive initiatives across client base.
ABOUT YOU
- More than 8 years’ experience in workers’ compensation, preferably in account management or business development
- Excellent understanding of the NSW, Vic & SA managed fund jurisdictions and/or self-insurance/Comcare schemes
- Prior experience in leading a team
- Demonstrated relationships, knowledge and connections through employers, brokers and industry groups.
- Excellent communication and presentation skills at C-suite/executive level.
- Demonstrated experience in strategic planning and execution.
- Strong negotiation, influencing and problem-solving skills
- Ability to deal with conflicting demands ensuring key priorities and deadlines are met.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
