The Senior Account Executive manages relationships with international clients, monitors performance metrics, resolves complex issues, and provides data analysis and insights.
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
About the Job
You will be part of one of Ninja Van's departments - Key Accounts. The objective is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs but also to be a quick-response team that handles situations and escalations as they pop-up. Consider this role as both a vanguard and a firefighter - we are the first people that our clients reach out to, and are in the best position to assist them.
The senior account executive is responsible for providing support to the assigned marketplace accounts under the Key Accounts (KA) Team. Senior associates under KA are expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as the first escalation point for junior associates in handling and resolving more complex issues or concerns.
Main Duties
- Builds familiarity in the daily needs of the assigned marketplace account and sub shippers, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis.
- Publish daily reports, provides data analysis and insights from the data to internal/external stakeholders and subshippers, where applicable.
- Coordinate with Ninja Van’s internal team to get the desired data for the reports .
- Investigate and coordinate with internal team to resolve issues within provided timelines.
- Performs investigative work in order to assess service failures involving parcels within the Ninja Van operational network.
- Ensures the upkeep of shipper databases from the consolidated information gathered by the account executives.
- Conducts weekly/monthly business reviews with shippers as required by regional partnership or customers.
Qualifications
- BS/BA Degree in any field
- Experience in logistics or e-commerce industries preferred
- With at least 2 years working experience in the same role or capacity
- Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools
- Customer-oriented - possesses the mindset of understanding customer needs
- Proficient in written and oral English and Tagalog
- Basic Business Writing skills
- Critical thinking skills / Problem solving skills
- Quick Learner / Time Management Skills
- Willing to work on weekends, holidays, and/or shifting schedules
Top Skills
Excel
Google Sheets
Word
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