The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So, if you are talented, driven, creative, and eager to join a dynamic, globally connected team, then we want to talk!
Who you are:
A client services pro, you’re comfortable managing and growing lots of agency accounts, and able to prioritize between a hundred different things at once. You love learning new technology and teaching it to others. You’re as comfortable diving into Excel to improve a campaign as you are with taking an agency out for dinner. You’re a self-starter and can set your own priorities.
What you'll do:
- Manage and grow a roster of key agency accounts
- Work closely with the Trading team to rapidly onboard new customers
- Work closely with Sales to identify ways to grow current accounts
- Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns
- Provide continual training to clients as new features are added to The Trade Desk
- Work with Product Management to help define features and drive enhancements to The Trade Desk platform
- Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides
What you bring to the table:
- Bachelor’s Degree
- 6+ years of online advertising experience required; 4+ years of client-facing experience
- Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
- Strong interpersonal skills, you can manage the most difficult conversations with clients and deliver outstanding customer service.
- Solid experience in Excel and MS Office, including pivot tables, chart-making.
- Strong troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
- Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies
- Effective time management skills – ability to prioritize and meet deadlines
- High attention to detail
Who you are:
- 3+ years of consultative, client-facing work within ad tech, digital marketing, finance or other data-heavy industries.
- Comfortable with client management and day-to-day communication
- Strong ability to communicate complex topics to agency and brand-direct stakeholders
- Effective time management skills with the ability to prioritise client asks as well as long term projects
- Strong quantitative skills using tools such as MS Excel.
- Ability to collaborate across multiple teams and internal stakeholders as well as work independently on daily tasks
- You are results & efficiency-driven and regularly look for opportunities to improve both – including through the use of AI and other tools.
- Strong attention to details and organised
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
