About us:
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Do work that matters:
People are a key part of CommBank’s strategy, and HR partners with our business units in building a vibrant, customer-focused, and high-integrity culture. Human Resources are the custodians of the employee lifecycle - from acquiring talent, through to leadership development and training, internal mobility, advising on employee relations, and delivering remuneration and benefits programs. Working in an agile model, the Change Enablement & Communications chapters lead the design, development and implementation of end-to-end engagement and communications; and change and activation activities within squads, to support the employee experience and successful delivery of simpler, better people initiatives, including signature HR processes, HR’s digital transformation program; ongoing process optimisation; and operating model embedding.
Role overview:
You have a passion for change and communications with superior written and stakeholder management skills honed through prior work on change and regulatory programs. As Senior Advisor Change Enablement & Communications, you will support the development and delivery of programs and initiatives that make it easier, simpler and faster for people to complete their HR transactions, ensuring they’re in the best position to look after our customers. This includes drafting and developing communications and support material, supporting the coordination and deployment of Group-wide internal HR communications and engagement campaigns, working across a variety of communications channels to make a real impact, facilitating change working group sessions and supporting training for impacted teams and employees.
See yourself in our team:
The Change Enablement and Communications Chapters within Everyday People Services (EPS) are focused on enabling our people and leaders to make decisions that are informed by accurate, reliable, and relevant insights, and able to confidently, quickly, and easily take actions that reflect the behaviour we need to pursue excellence across our organisation. This includes focusing on our strategic priorities, including HR’s ongoing digital transformation, optimisation activities, and enabling effective, self-service HR solutions for employees, leaders, and key stakeholders across the Group. Reporting into the Change Communications chapter lead, you will work closely with stakeholders from across the HR function to deliver impactful change and communications programs that are consistent, CBA HR brand-aligned, and to drive action and adoption.
We’re interested in hearing from people who have:
- Highly motivated professional with at three years’ experience working in change and communications roles.
- Excellent communications and copywriting skills
- Tertiary qualification in Communications, Marketing, Public Relations, or Change Management
- Understanding of change project methodologies is desirable, for example, Prosci
- Demonstrable track record of managing and delivering to a change/communications or project plan
- Strong business analysis skills
- A passion for improving the customer (employee) experience and designing communications content and support material that is simple, clear, and engaging.
- The ability to take initiative and work independently to drive continuous improvement aligned to desired outcomes.
- Stakeholder analysis and management experience, including experience delivering large-scale internal communications strategies, engagement tactics, activity and timeline planning aligned to milestones.
- Great people skills, adept at building and maintaining strong relationships with stakeholders – including the confidence to push back and challenge to ensure we deliver the best experience for our people.
- Strong verbal and presentation skills to communicate effectively and deliver and facilitate training/workshops.
- The ability to measure and report success of activity through tracking appropriate metrics and make recommendations to improve adoption.
- Strong attention to detail, creativity, and problem-solving skills.
- Ability to thrive in an ambiguous and fast-paced environment, being comfortable with moving timelines, project scope and switching between projects and tasks
- A curiosity to interrogate existing processes and systems, and the confidence to ask “Should we..?” to encourage reflection, informed decision-making, innovation, and continuous improvement.
- The ability to understand business needs and bring a user-focused lens to communications and digital solutions.
Why join us:
- Be part of a team that is dedicated to making a positive impact on our customers and communities.
- Work in a dynamic and supportive environment that values innovation and excellence.
- Enjoy opportunities for professional growth and development.
How to apply:
- If you are passionate about change management and communications and are looking for a challenging and rewarding role, we would love to hear from you. Please submit your application, including your resume and a cover letter, outlining your suitability for the role.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 19/01/2025
Commonwealth Bank Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
