Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Deliver insights and improvement opportunities across a range of initiatives that better how Qantas manages flight disruptions and recovery solutions for customers and employees.
- Provide performance insights and reporting, build customer/commercial/financial analysis for business cases and prioritisation, and create high-impact materials for ELT/GLT audiences.
- 12-months Fixed Term Contract, based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Join Qantas as Senior Analyst, Data, Insights and Reporting in our Customer Care & Recovery team and help shape how we support customers (and employees) when flights are disrupted. You’ll deliver insights and improvement opportunities for initiatives across the Group, partnering with Senior Product Managers, frontline operational teams (Pilots, Cabin Crew, Airports, Contact Centres), business units (Digital, IT, Customer) and external vendors to drive the roadmap and execute projects end-to-end.
You’ll also provide performance insights and reporting, build customer/commercial/financial analysis to support prioritisation and business cases, and create clear, high-impact materials for senior stakeholders including ELT and GLT. Strong analytics, stakeholder influence, and the ability to translate complex data into practical strategy and compelling communications are essential.
You’ll have –
- 5+ years’ relevant experience in analytics, performance reporting and/or project delivery roles
- Strong delivery and stakeholder management capability—manage multiple complex initiatives with attention to detail, strategic perspective and resilience in a matrixed environment
- Tertiary qualification in a relevant discipline (e.g., business, commerce, analytics, engineering or similar)
- Advanced data analysis across complex, multi-source datasets, translating insights into clear actions
- Financial modelling & business case development to support prioritisation and investment decisions
- Dashboard creation & data visualisation to track performance and communicate outcomes
- Process mapping & design thinking to diagnose pain points and design improved customer/operational flows
- Commercial, customer and operational acumen—able to balance trade-offs and design innovative solutions
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Thursday 26th February
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
