Essential Duties and Responsibilities:
- Coordinates and fulfills detailed ServiceNow platform requests and advanced problems directly with the clients in a timely manner.
- Responsible for completing ServiceNow Incidents, Defects, and Tasks according to established SLA’s
- Perform daily health check of the ServiceNow platform.
- Receives general guidance and may receive more detailed instructions on new projects.
- Ability to perform root cause analysis and recommends permanent corrective actions based on the analysis
- Execute preventive maintenance Services to proactively address events. Platform upgrades, quarterly patching, and security updates
- Support P1 and P2 Service Disruption Events and drive to restoration
- Recommends process improvements and supports a continuous improvement mindset
Qualifications
- 3-5 years of IT experience
- BA, BS or equivalent experience in related field
- 2+ years of hands-on experience in developing enterprise software and solutions
- ITIL v3 or v4 certification a plus
- Experience with ServiceNow instance upgrades and patches along with strategy and execution.
- Experience with integration components such as SSO, LDAP
- Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
- Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
- Experience with Run book automation and data integration
- Experience with a scripting language, such as PowerShell, Perl or Python
- Experience with GCP or AWS Cloud Infrastructure
What is expected of you and others at this level
- Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks.
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes action to resolve
- Applies judgment within defined parameters
- Work reviewed for sound reasoning and accuracy
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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