Review and validate customer documents and quotes, resolve discrepancies with onshore SPOCs, build and process cases in system per L3/L4 desktop procedures, meet daily targets and SLAs, and ensure transaction quality and attendance adherence.
Description and Requirements
• Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
• Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
• Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email
• Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
• Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
• Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email
• Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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Top Skills:
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