Senior Backend Software Engineer - AI Help Platform (open to remote across ANZ)

Job Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have the choice in where and how you work-we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What you'd be doing in this role
As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you a flavor of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:

• Contributing to the design and build of our user support GenAI platform.
• Developing scalable AI solutions to enable other teams within Canva.
• Building key user-facing features for "Ask Canva," our AI-powered support chatbot.
• Driving incremental improvements to our AI platform and backend integration.
• Working closely with ML Engineers to introduce cutting-edge AI capabilities.
• Deeply integrating AI systems with Canva's ecosystem to better support users.
• Presenting opportunities in AI for the team to explore and implement.

You're probably a match if you have:

• Strong backend engineering experience coding in Java, particularly in AI-powered products.
• An interest in GenAI, LLMs, and AI-driven customer support solutions.
• Pragmatic problem-solving skills and a passion for collaborative development.
• The ability to work in cross-functional teams, especially with ML Engineers.
• A love for solving complex problems and leveraging AI to enhance user experiences.
• A continuous learning mindset, particularly in AI and ML technologies.

About the Team
The AI Help Platform team builds AI platforms and products to provide the best user support possible. We aim to proactively solve issues for users while ensuring a seamless handover to human agents when needed. We are a tight-knit, diverse team passionate about solving complex problems using AI technology, always with a user-first mindset.
Our Vision: Enable a billion people to unlock their creative potential through AI-powered help that feels as natural as having a trusted expert by their side.
Our Mission: Build intelligent, scalable AI help experiences that empower teams to solve user problems seamlessly while driving continuous product improvement through user feedback.
What's in it for you?
Achieving our crazy big goals motivates us to work hard-but we also believe in balance. Here's a taste of what's on offer:

• Equity packages-we want our success to be yours too.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your well-being, social connection, office setup & more.
• Flexible leave options that empower you to recharge and support causes you care about.

Check out lifeatcanva.com for more info!
Other things to know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva, so even if you don't feel like your skills quite match what's listed above-we still want to hear from you!