Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As part of Coinbase’s Enterprise Applications and Architecture organization, the CXCMSS (Customer Experience Channel Management and Shared Services) team is on the front lines of revolutionizing how we deliver exceptional support to millions of users globally. We are responsible for managing the delivery of work to agents across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate at peak efficiency. We design, build, and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating scalable solutions that not only meet today’s needs but also anticipate the future of customer engagement.
In this role, you'll be at the forefront of building complex, scalable applications that directly impact the Coinbase customer experience. You'll focus on building and optimizing Go-based backend APIs and React-powered UIs at scale, while integrating with third-party platforms to streamline operations for our customer service teams
What you’ll be doing (ie. job duties):
- Build complete user features including front and backend using React, Js frameworks, Golang and cloud technologies
- Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
- Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
- Participate in an environment where innovative ideas are regularly generated, vetted, and transformed into action.
- Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
- Communicate across the company to technical and non-technical leaders with ease.
- Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
- Mentor team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling.
- Working with teams and teammates across multiple time zones.
What we look for in you (ie. job requirements):
- You have at least 5 years of experience in software engineering and at least 5 years of experience in developing large scale systems with Golang and cloud technologies and shipping user-facing features with JavaScript and modern, component-based JS frameworks like React.
- Be a self-starter, independently execute complex solutions efficiently
- Experience with third-party vendor integrations.
- You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world.
- You have experience in authoring and contributing to technical architecture and implementing them.
- Experience in AWS, Kubernetes, Terraform, BuildKite or similar.
- Experience in rate limiters, caching, load balancing, circuit breakers, metrics, logging, tracing, debugging etc.
- Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL.
- Proficiency in Go and React.
Nice to haves:
- Python, Ruby
- SaaS platform experience
- Applications using OpenAI/ChatGPT
Job PID: G2654
#LI-Remote
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal OpportunityCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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