Senior Business Analyst B2C Operations

The world’s biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

Drive transformation, deliver impact, and shape the future of Shell Energy’s retail operations.
 

We’re expanding and looking for a Senior Business Analyst to play a pivotal role in optimising processes, driving continuous improvement, and delivering high-impact projects across our B2C Retail Operations.

Based in Melbourne, this is a chance to step into a senior role where your insights, leadership, and analytical skills will directly influence customer and business outcomes.

With respect, integrity and honesty, responsibilities include:

• Lead end-to-end business analysis across complex initiatives, ensuring timely and high-quality delivery.

• Partner with stakeholders across operations, technology, and third-party providers to align outcomes and business needs.

• Map, analyse and redesign business processes to drive efficiency, compliance, and customer satisfaction.

• Prepare artefacts (requirements, best practice process docs, test plans) to support successful delivery.

• Lead impact assessments and support change management activities to ensure adoption of improvements.

• Provide analytical insights and reporting to inform decision-making and identify opportunities for transformation.

Here’s what you’ll need to thrive in this role:

• Proven experience as a Business Analyst in energy, utilities, or a similarly complex industry.

• Strong knowledge of project management methodologies (Agile and traditional).

• Expertise in process analysis, documentation, and business process optimisation.

• Excellent stakeholder engagement and the ability to influence across all levels.

• Advanced analytical skills with a data-driven mindset and problem-solving capability.

• A collaborative, proactive approach with the confidence to drive change initiatives.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

• Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time.

• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.