Senior Business Analyst

We are seeking an exceptional Senior Business Analyst to play a pivotal role in the successful delivery of our enterprise-wide transformation program. This initiative will replace core platforms across ERP, POS, OMS, and Merch Planning, redefining our systems and business processes to support a modern, scalable operating model across ANZ.

You will work with the program manager & enterprise architect to lead discovery and analysis efforts, working with senior stakeholders, business teams, vendors, and delivery squads to define future-state capabilities and ensure alignment between technology and business strategy.

Key Responsibilites

• Lead discovery workshops with senior stakeholders to understand business goals, pain points, and desired future states
• Document current and future state processes, including cross-functional process mapping, capability models, and impact assessments
• Elicit and document business, functional, and non-functional requirements that are clear, testable, and actionable
• Collaborate with architects and delivery leads to shape solution design and roadmap decisions
• Validate requirements through prototyping, storyboarding, and vendor analysis
• Contribute to change impact assessments, communication plans, and training needs in partnership with the change management team
• Support QA teams by reviewing test cases, participating in UAT, and confirming traceability from requirements to test coverage
• Engage with vendors and third parties to align external solutions with internal objectives as needed

Skills & Experience

• 5+ years’ experience as a Business Analyst in complex transformation or enterprise-level projects
• Deep understanding of enterprise systems (ERP, POS, OMS, or related) and associated business processes
• Proven ability to influence stakeholders with strong communication and facilitation skills
• Experience in Agile, Scrum, or hybrid delivery models, including working with Jira/Confluence
• Strong visual communication skills – able to produce high-quality process maps and flow diagrams
• Comfortable managing ambiguity, shifting priorities, and working in a fast-paced environment
• Experience working with cross-functional delivery teams, vendors, and offshore resources
• Strong attention to detail and a passion for creating clear, concise, and engaging documentation
• Prior experience in retail, ecommerce, or supply chain environments is highly desirable

Bonus Skill/ Experience

• Experience with TOGAF or BABOK frameworks
• Exposure to tools like Visio, Lucidchart, Signavio etc. for process/design work
• Understanding of enterprise integration patterns and APIs

This will be a six (6) month secondment for an important project within Culture Kings!