Senior Business Analyst

• Location: Sydney or Melbourne
• Type:  Fixed Term Contract (up to 12 months)
• Hybrid role, Happy to talk flexible working

The opportunity

 We are looking for a dynamic Business Analyst with deep expertise in Guidewire PolicyCenter and a passion for navigating ambiguity. In this role you will join our discovery squad at the forefront of a multi-year enterprise transformation as we transition from a legacy platform to Guidewire Cloud.

Your new role

You will play a critical part in shaping early-stage solutions, mapping high-level business needs to PolicyCenter capabilities, and driving clarity in a fast-paced, evolving environment. You will collaborate with cross-functional teams, create living documentation in Confluence and Jira, and help lay the foundation for scalable, cloud-native insurance operations.

Key responsibilities will include:

• Collaborate with project stakeholders of all seniority levels.
• Produce high-quality project documentation in alignment with company policies and methodologies.
• Analyse workflows to create process maps and identify areas for potential improvement.
• Derive trends, conclusions, and recommendations based on data analysis.
• Solve business problems by understanding root causes and driving improvements through qualitative and quantitative data.
• Develop business requirements to design and document desired outcomes for system enhancements and development.

About You

You have extensive experience working with Claims Center, demonstrating a deep understanding of its functionalities and capabilities, along with exposure to business process engineering where you have analysed and redesigned workflows to improve efficiency and effectiveness. Additionally, you possess significant commercial analysis experience, a strong background in data analysis, and hands-on experience in process mapping, enabling you to derive meaningful insights, identify patterns, and support data-driven decision-making processes. 

You will have:

• Proven experience as a Business Analyst on large-scale enterprise transformation programs involving Guidewire.
• Deep functional knowledge of Guidewire PolicyCenter, including product model, policy lifecycle, underwriting, and rating.
• Demonstrated ability to operate in ambiguous, early-stage project environments, with a strong discovery mindset.
• Experience working in discovery squads or agile delivery teams, shaping requirements and MVPs from high-level business needs.
• Strong capability in mapping legacy system functionality to Guidewire features and identifying functional gaps.
• Hands-on experience with Jira and Confluence, including creating living documentation and linking requirements to user stories.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Adce for Dads)
• Family First accredited employer since 2021

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.