EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As our Technology function continues to grow, EML is investing in data, automation and AI-enabled solutions to improve outcomes across Workers Compensation. Our AI Program focuses on practical, governed innovation delivering measurable value through structured, disciplined delivery.
As a Senior Business Analyst, you will play a critical role in shaping and delivering technology initiatives across software development, data, automation and AI-enabled solutions.
Operating within a structured and governed delivery environment, you will lead complex analysis activities, bridge business and technology teams and ensure that business needs are translated into clear, tangible and reviewable analysis artefacts that support sound decision-making and predictable delivery outcomes.
You will be expected to manage competing priorities and respond effectively to changes in initiative scope or delivery direction, while maintaining visibility and quality of outputs. This role suits a senior practitioner who is comfortable operating with autonomy and accountability, adapts to change without losing rigour and demonstrates progress through evidence.
This will be a full time, 12-month fixed-term contract based in the Sydney office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
- Lead ideation, discovery and analysis activities, including structured workshops
- Produce high-quality analysis artefacts such as detailed business requirements, process models, data analysis, options analysis and decision records
- Undertake strategic analysis to support business cases, prioritisation and investment decisions
- Shape and recommend solution options, trade-offs and impacts to support decision-making
- Act as a subject matter expert on application and AI-enabled solution capabilities
- Support Agile delivery processes, including facilitation of Agile ceremonies and delivery events
- Maintain clear documentation and traceability using Jira, Confluence and approved templates
- Identify opportunities to improve outcomes through technology, data, AI tools, automation and process improvement
- Demonstrate ownership of analysis outcomes end-to-end, from ideation through delivery and closure
ABOUT YOU
- 6-10 years’ experience as a Business Analyst working on complex initiatives in a fast-paced or regulated environments
- Demonstrated experience leading business analysis activities end-to-end
- Strong written and verbal communication skills, with the ability to clearly and structurally articulate complex concepts
- Proven experience working in Agile or hybrid delivery environments, including Kanban and Scrum and collaborating with delivery teams using Jira, SharePoint and Confluence
- A solid understanding of software development lifecycles, controls and governance
- Comfortable operating autonomously within an established delivery framework, maintaining visibility and alignment
- Exposure to, or experience with data-driven, automation, or AI-enabled solutions and emerging technologies is highly regarded
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
