EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney or Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Career Management Specialist, you’ll support our return to work strategy by delivering tailored career coaching to injured workers and internal case managers. Working within various portfolios, you’ll provide practical, person-centred support to help people re-enter the workforce with confidence.
This role suits someone with a public sector background and strong communication skills, who can navigate complex situations and keep people engaged in their return-to-work journey.
This will be a permanent, full-time position based in our Sydney or Tweed Heads office, with flexibility to work from home up to 3 days.
YOUR RESPONSIBILITIES
- Deliver one-on-one career coaching to workers, tailored to individual goals and circumstances
- Guide participants through career transition, job search planning, and skills identification
- Build and maintain strong relationship with stakeholders to support sustainable return-to-work outcomes
- Facilitate career management workshops and training sessions as needed
- Keep accurate records and contribute to reporting, audits and quality assurance activities
- Provide input on program improvements and share feedback to strengthen service delivery
ABOUT YOU
- Experience in career coaching, employment services, recruitment, HR or a related field
- Strong communication skills with the ability to engage a wide range of stakeholders
- Confident working independently and managing a varied caseload
- Skilled in guiding individuals through career change and employment transitions
- Proficient with Microsoft Office and comfortable using digital tools to support service delivery
- Experience in or with the public sector is highly desirable but not essential
- Knowledge of workers compensation legislation across multiple jurisdictions is considered an advantage
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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