EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team, you will help make a positive impact on someone’s life every day. This is a rewarding role where your talent and hard work truly have a purpose.
The Senior Career Management Specialist (SCMS) role is responsible for working directly with customers and participants who purchase programs and/or participate in Career Management Programs. The SCMS is accountable for the quality of front-line service delivery, being a point of supervision and client contact for the services purchased.
This role will ensure that services delivered are consistent with quality and service standards set as well as being pro-active in informing the improvement of services or alternative ways of working to deliver maximum outcomes.
This will be a full time, permanent position based in our Sydney office, with work-from-home flexibility (up to 3 days per week).
YOUR RESPONSIBILITIES
- Guide and support participants through career change, setting clear expectations of all parties involved in a program.
- Provide feedback on the effectiveness of the program, providers and training solutions.
- Build and maintain internal and external relationships to facilitate the successful implementation of programs.
- Co-ordinate resource effort where required to ensure client program needs are met.
- Deliver career management programs in line with customer purchases.
- Ensure claim files are maintained and located as per Employers Mutual guidelines
- Undertake regular checks, as agreed, on the delivery quality of services to customers.
- Assist with securing client and customer feedback
- Interpret and analyse customer feedback to develop actions and strategies that improve the programs and service offering.
ABOUT YOU
- Must have at least 5 years’ experience within industries of either HR, Career Management or Coaching, Recruitment, Employment Placement and related fields.
- Degree qualified in HR, Recruitment, Career Management or similar industry.
- 2 years’ experience in a supervisory capacity managing a team or function
- Must have a current drivers licence.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
