Senior Change Manager (12 Month Opportunity)
See yourself in our team
The Business Banking Change Management team is a high performing team with far reaching networks across CommBank. We are focused on creating a superior change experience for our people and business customers.
We work on strategic initiatives within the Business Bank and are committed to bringing out the best in each other to achieve desirable outcomes for our staff and customers.
Do work that matters
Lead the change, business engagement and change strategy for complex change delivery, as well as a team of change delivery resources to achieve effective and sustainable change and business outcomes.
The role will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
Specifically, you will:
- Ensure the people-related benefits and risks of the change are well-understood and managed including activities that contribute to post-implementation benefit realisation.
- Develop and execute effective strategies and plans to manage the people impact of proposed changes and projects, including overseeing all related communications, training and stakeholder engagement.
- Lead the identification, management and engagement of internal and external stakeholders, as well as resolution of stakeholder people-related risks and issues.
- Lead change transition and adoption through communications, engagement, coaching, training and tracking metrics, so that changes become business as usual.
- Lead the development of artefacts, including change impact assessments, change implementation plans, communication plans, stakeholder engagement, business readiness assessments and resistance management plans.
- Design and develop change collateral as required (e.g. presentations, training materials, communications and reference material).
- Report on the effectiveness of the change management discipline and leverage metrics and data to inform continuous improvement opportunities back to the broader Change Management Chapter Area and Practice.
- Work as a key business partner/advisor and provide responsive, effective, accurate and timely change advice to senior leaders and report regularly on progress and achievement of change outcomes.
- Lead a team of change practitioners providing day to day people management, including onboarding, hiring, skill building, career development, coaching and performance management.
- Collaborate across the Change Management Chapter Area and Practice to drive knowledge sharing, learning and problem solving.
We’re interested in hearing from people who have
- Experience delivering organisation wide regulatory change
- Strong understanding of change management methodologies and the value of change management within a project
- Strong verbal and written communication skills with the ability to develop relationships with stakeholders
- Strong organisational skills, with a demonstrated ability to achieve deadlines and prioritise effectively
- Demonstrated experience developing change management deliverables
- Knowledge and understanding of the various impacts of change and business drivers
- Proactive, positive attitude, self-starter who takes ownership to drive toward an optimal outcome
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 12/02/2025
Commonwealth Bank Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
