Senior Client Consulting Manager, Digital & Product Experience Design

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

This role will be within the The Digital & Product Experience Design practice which helps clients shape and execute customer-centred digital strategies and product experiences that drive measurable commercial and customer outcomes. Our Digital & Product Experience Design practices think beyond just designing the experience. We work closely with product and technology teams both within Visa and our clients to bring these solutions to market. We operate at the intersection of strategy, design, and technology, collaborating across the business, our sweet spot: where customer insight, experience design, and payments expertise intersect.

About the role:

As a Consulting Senior Design Lead you'll use human centered design principles to create new, innovative engagement experiences across Australia, New Zealand, and South Pacific.

Reporting to the Director, Digital Practice Lead in Melbourne, you will plan, shape, drive, and collaborate with different client and internal stakeholder groups to co-create and progress our engagements across our clients. You'll personally be responsible for bringing the practical application of design to the overall engagement process and leveraging human-centred design skills.

You'll be involved in the early stages of research, ideation, storytelling, and collaborate with multi-disciplinary teams through the iteration and implementation process.

We value experience in, and passion for UX design, plus a proven track record of delivering high quality assets at pace with high impact. This role would ideally suit someone who is comfortable not only conducting and synthesizing research into insights and facilitating design thinking practices but also someone who has a desire to roll up their sleeves and produce design artifacts in a fast-paced environment.

Why this role is important to Visa:

We believe that great experience design can engage and inspire users and we strive to rethink and redefine how people interact with our applications and products. Our experience designers are strategic thinkers and conceptual problem solvers who create new products, services and experiences which impact on the lives of millions of people across Australia, New Zealand, and South Pacific.

Projects you will be a part of:

• Synthesising research into meaningful and emotive insights
• Developing use cases fit for market and customer needs
• Exploring the generational nuance around new forms of credit
• Helping parents teach their kids about money
• Helping create loyalty and unique experiences for affluent customers  

The role can be based in either our Sydney or Melbourne office. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Lead by example and collaborate with multidisciplinary team members to scope, design, concept test and deliver innovative solutions.
• Conceptualise and use research methodologies that solve design challenges and uncover customer behaviours, pain points, needs and aspirations.
• Conduct relevant research to validate opportunity spaces and identify client segment needs, trends, gaps, and overlaps.
• Translate research insights into compelling stories that create consensus and motivate action.
• Communicate visually through storyboards, wireframes, interactive prototypes and concepts.
• Present design concepts to Senior Leadership and external partners.
• Use divergent design thinking techniques to develop compelling products, services and propositions with clients, testing with customers throughout.
• Bring human centered design to the rest of the Visa business through facilitation and collaboration.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.