We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Joining as a Senior Consultant for our TMS Solution, you will be working within a project team implementing our Transportation Management System, the most technological advanced and innovative software solving and optimizing the transportation challenges of our customers.
Principal Duties & Responsibilities
- Assist in the management of a single software system integration project to include overall success of an implementation from inception to installation, including managing project scope, design, deliverables, issue escalation and resolution.
- Work closely with cross function teams including sales, R&D, product development and related.
- Ensure the development of professional client relationships, client satisfaction, and referenceability.
- Manage means by which to quantify metrics for success at go-live and thereafter. Identify critical business, technical, and/or operational issues and drive issues to closure.
- Develop internal guidelines and create/implement best practices.
- Manage the technical aspects of enterprise level software implementations with the assistance of project technical resources.
- Contribute to the continuous development of Manhattan Associates’ software implementation methodology.
- Ensure the project team proactively identifies and troubleshoots critical issues, maintains, and prioritizes project issue lists, suggests solutions, and escalates when appropriate.
Must-have Competencies:
Customer Focus – You must know the value of putting at the center of everything we do, crafting and implementing service practices that meet customers' and own organization's needs
Collaboration – You must be an expert in working effectively and cooperatively with others, establishing and maintaining good working relationships across teams and geographies
Communication – You are a great communicator, written and verbal (in-person or virtual), clearly conveying information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
MINIMUM REQUIREMENTS
- Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or related field
- 3 years of experience working in a client or customer facing role within a supply chain or software organization
- Up to 50% travel required
Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
