Senior Content Design Specialist

PURPOSE

The Desktop Publishing Specialist must check content in various languages to ensure it does not contain any design error. He/she must track omission, inaccuracy, inconsistency and visibility errors coming from OCR, translation and DTP tasks. It may entail correcting, removing, adding and formatting portions of content to make the source content ready for translation and the translated content meaningful prior to delivery to local customers. He/she works effectively with other members of the IQVIA™ Translation Services team as well as with external resources to deliver high-standard services. The Content Design Specialist may also coordinate efforts from several Content Design Specialists when it is needed to meet project requirements. He/she enjoys working in a dynamic and fast-paced environment and is a strong team player who always remains result-oriented. The Content Design Specialist works closely with the Associate Director, the Head of Operational Excellence and Project Managers as well as with internal and external stakeholders as appropriate.

RESPONSIBILITIES

•    Be a key contributor to deliver on translation effectiveness commitments to stakeholders and clients

•    Check content in one or several target languages and spot design issues according to guidelines and source content requirements

•    Analyse and eliminate all correctness and usability issues to meet quality requirements and deadlines

•    Work with Project Managers to ensure that the nature and the number of quality issues are collected and incorporated in performance metrics and trend analysis

•    Act as a link between Project Managers, reviewers and post-editors as necessary to solve issues quickly and effectively

•    Ensure that identified issues are defined and described clearly to inform assigned Project Managers and linguists and increase their level of performance and engagement

•    Mentor and help Content Design Specialists as needed and coordinate their efforts to make projects time and cost effective

•    Work with the Associate Director and the Head of Operational Excellence to document major quality issues and contribute to the continuous improvement of QC and QA processes in the translation supply chain.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

•    Fluency in Japanese including vocabulary, terminology, syntax, grammar and spelling

•    Fluency in English – written and spoken

•    At least two years of experience proofreading, editing, formatting validating content in at least two languages including the mother tongue is a must

•    Experience as a translator, a linguist and/or a DTP specialist is a strong asset, yet not a must

•    Experience in project management is a strong asset

•    Proven experience working with projects involving large amounts of content is desirable

•    Knowledge of software QA, QC, DTP and/or OCR methodologies, tools, and processes is beneficial

•    Experience working in international environments is beneficial

•    Experience using CAT tools or content editing tools is beneficial

•    Experience mentoring people and coordinating team efforts is beneficial

•    Strong verbal and written communication skills

•    Continued attention to detail and problem-solving actions

•    Ability to work independently and proactively, as part of a team and with diverse teams.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

•    Bachelor's degree, ideally in a linguistic, business or scientific field OR at least 2 years of experience.

PHYSICAL REQUIREMENTS

•    Extensive use of keyboard requiring repetitive motion of fingers.

•    Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

•    Regular sitting for extended periods of time.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com