Senior Content Specialist

24WD84375

Position Overview

The Senior Content Specialist is a tech-savvy and customer-focused professional with exceptional content and project management skills. This role demands accountability, a solutions-oriented mindset to identify root causes beyond symptoms, and the ability to provide data-driven insights and recommendations. The ideal candidate will work collaboratively with globally dispersed teams to create and optimize content that enhances Autodesk’s customer experience.

Responsibilities

• Knowledgebase Program Administration

  • Capture meeting notes and prepare key information for cascading to relevant stakeholders
  • Follow up on action items, pull operational KPIs, and maintain enablement materials to support contributors in creating high-quality technical content

• Article Optimization

  • Edit existing articles, create new content, and oversee article reviews
  • Leverage visual content creation skills, such as developing eBooks, infographics, or videos, when necessary

• Project Coordination

  • Coordinate projects, monitor timelines, and provide regular status updates to stakeholders

• Operational Maintenance

  • Manage operational email group distributions and maintain Slack memberships to ensure smooth communication

• SEO and Technical Audits

  • Conduct regular SEO health checks and technical audits to identify and implement improvements in content quality and visibility

Minimum Qualifications

• Content Creation Expertise

  • Comprehensive knowledge of content creation principles, methodologies, and best practices

• Communication Skills

  • Excellent written and verbal English skills to effectively communicate complex concepts to both technical and non-technical audiences

• Collaboration

  • Proven ability to work seamlessly with cross-functional and global teams

• Data Analysis

  • Strong analytical skills to interpret data, identify trends, and make actionable recommendations for content improvements

• Continuous Learning

  • A proactive approach to learning and staying up-to-date with the latest trends and best practices in knowledge management and content strategy

Preferred Qualifications

• Customer Experience and Knowledge Management

  • Experience in customer-facing roles or knowledge management practices

• Visual Content Production

  • Expertise in creating visual content, including infographics, videos, and other multimedia

• Autodesk Product Knowledge

  • Familiarity with Autodesk products and solutions is advantageous

The Ideal Candidate

• Solve complex, diverse problems by taking innovative approaches and applying best practices
• Use data analysis, judgment, and creativity to select the best course of action
• Understand the bigger picture and connect dots across assignments to drive impactful results
• Build strong relationships with peers, senior practitioners, and external networks
• Operate independently, receiving guidance primarily at critical points
• Act as a mentor or resource for colleagues with less experience, fostering team growth and development

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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