The Senior Credit Control Specialist oversees the credit control process, ensures timely collection of debts, and maintains customer relationships.
The Senior Credit Control Specialist is responsible to lead and oversee the credit control process, ensuring timely collection of debts while maintaining strong customer relationships and minimizing risk to the business.
Responsibilities:
- Performs collection activities on due invoices and dunning procedures and monitoring debtor balances to ensure a reduction in debtors DSO, % past due
- Ensure the way of working is compliant with the Global Credit Policy and Level of Authority documents; Handling bad debt
- Updating contractors’ credit limits and updating existing procedures from the O2C Credit & collections area
- Supports functional on-boarding of team members
- Active participation in the projects conducted by the SSC and other specific activities determined for the assigned CC & CM area
- Support the supervisor in other day-to-day administrative tasks and other activities and duties ordered by the immediate superior
- Reporting: Prepare detailed monthly reports on debtors’ performance, aged debt analysis, and cash flow forecasting act as TL support when needed
- Customer Relations: Handle escalated queries and disputes, maintaining positive relationships with customers. act as TL support when needed
- Credit Assessment: Review credit applications, performing risk assessments and setting credit limits
- Stakeholder Management: Collaborate with internal departments such as sales and accounts to resolve issues and improve cash collection processes
Qualifications:
- At least 3 years working experience in the accounting area of credit and collections
- Determination to respond to tight deadlines
- Naturally driven to work with confidence in a complex business environment
- Excellent organizational skills, attention to detail (including the necessary paperwork) and ability to handle multiple tasks simultaneously
- Promptness and good communication with other departments
- Hands-on mentality with the ability to work independently
- Strong presence and credibility is desired
- Inquisitive, pro-active and precise
- Good knowledge of MS Excel (reporting purposes) and exposure to work with ERP systems and system migrations
- Knowledge of SAP is and advantage
Top Skills
Erp Systems
Excel
SAP
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