Senior Customer Experience Manager

At Teads Australia Pty Ltd, we’re all about big ideas, collaboration, and driving real results - all while keeping things dynamic and fun! 
We’re a global team working together to push boundaries, celebrate wins (big and small!), and shape the future of advertising. Here, your voice matters, creativity thrives, and diverse perspectives drive real impact. 

If you're ready to drive growth, build impactful relationships, and contribute to innovative adtech solutions, this is your chance to shine. Teads Australia Pty Ltd is looking for a Senior Customer Experience Manager to join our operations team in Sydney.
What You’ll do:
You will be working closely with other departments and create a strong bond with the team members to ensure smooth campaign deliveries are executed and KPIs are met. You are lively, positive, passionate about all things digital advertising and have a great sense of ownership.

• Assist in onboarding of customers to our self-service buying platform or DSP
• Be the lead point of contact for all client communication post-sale
• Lead preparation for campaign activation through clear and concise communication efforts with clients
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis
• Analyse performance data to highlight key trends
• Plan and execute multiple incremental revenue prospecting plans each quarter 
• Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
• Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
• Plan and execute the end of campaign report presentation for Key clients

You must have:

• A minimum of five years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
• Programmatic Advertising
• Performance Advertising (direct response)
• Header Bidding
• Open RTB Protocol
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others

Why join Teads? 

At Teads, we don’t just offer jobs; we offer careers that inspire growth and innovation. As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

We are Teads

About The Combined Company

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries. For more information, visit https://thenewteads.com/

Personal Data Processing Disclaimer
By submitting your application for this role, you expressly consent to Teads collecting, using, storing and processing (“Processing”) through and in Teads’ systems, which includes any third party systems used by Teads for such Processing, all personal data included in or provided by you in relation to your application (“Personal Data”). You further consent to Teads Processing such Personal Data for the purposes of conducting of Teads’ recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within Teads which you might be a good fit for. If you wish to withdraw your consent, please email [email protected].

Important Disclaimer for Recruitment or Search Firms

Teads does not accept unsolicited resumes sent directly from recruitment or search firms. By submitting a candidate’s unsolicited resume to any Teads representative, the relevant recruitment or search firm’s representative expressly agrees on behalf of such firm that, regardless of whether such firm has an agreement with Teads, Teads shall have full ownership of such resume and will not make payment of any fees or monies to the firm in the event it hires such candidate.