As a Senior Customer Success Manager, you'll oversee onboarding for enterprise clients, ensuring platform adoption and success through effective project management.
At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer trends, and driving continuous improvement in the customer experience.
We’re looking for a Senior Customer Success Manager with a strong focus on onboarding and project management, particularly experienced in working with larger accounts. You’ll be responsible for guiding new customers through implementation, ensuring seamless adoption of our platform, and setting them up for long-term success.
Key Responsibilities
- Lead end-to-end onboarding for new enterprise customers, ensuring a smooth and timely implementation.
- Act as the main point of contact throughout the onboarding process, coordinating with internal teams to deliver an exceptional customer experience.
- Manage multiple onboarding projects simultaneously, tracking milestones, timelines, and deliverables.
- Partner with Sales and Product teams to ensure alignment on customer goals and expectations.
- Analyse usage data and feedback to identify opportunities for improved efficiency and customer satisfaction.
- Build and maintain strong relationships with enterprise clients, ensuring a seamless transition from onboarding to steady-state success management.
About You
- 4+ years’ experience in Customer Success, Implementation, or Project Management roles within SaaS or technology environments.
- Proven experience onboarding and managing large enterprise or complex accounts.
- Strong organisational and communication skills with the ability to manage multiple stakeholders.
- Demonstrated success in improving processes and delivering measurable outcomes for customers.
- A proactive, customer-first mindset with a focus on long-term success and retention.
Top Skills
Customer Success
Project Management
SaaS
ShiftCare Sydney, New South Wales, AUS Office
11 York St, Sydney, New South Wales, Australia, 2000
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Senior Site Reliability Engineer, you will automate tasks, manage product releases, implement monitoring systems, optimize capacity, and provide on-call support.
Top Skills:
AWSAzureCGCPGoJavaKubernetesPythonShell
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Senior Engineering Manager will lead teams to ship features efficiently, drive technical excellence, support career growth, and facilitate team collaboration with product management and design peers.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Intermediate Software Engineer will develop high-quality software solutions, manage software applications, automate processes, and mentor team members while ensuring technical excellence and maintaining delivery standards.
Top Skills:
.NetAWSC#DockerKubernetesReactTypescript
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
