Manage high-value customer accounts, driving retention, growth, onboarding, training, campaign performance, and issue resolution. Build strategic client relationships, identify upsell and cross-sell opportunities, collaborate with sales, product, and technical teams, and report on customer health and performance. The role requires expertise in mobile performance marketing, programmatic advertising, data-driven optimization, and bilingual English-Chinese communication.
Description
At YouAppi, we’re looking for a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team.
As a Senior Customer Success Manager, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of contact for key accounts, helping them maximize the value they derive from our mobile marketing platform.
Key Responsibilities:
- Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs.
- Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services.
- Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform to achieve their business goals.
- Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience.
- Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs).
- Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner.
- Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth.
- 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries.
- Proven track record on successful mobile performance marketing campaigns.
- Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes.
- Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
- Fluent in English and Chinese (additional languages a plus).
Why YouAppi?
- Work with a dynamic, innovative team in a fast-growing global company.
- Opportunity to make a significant impact on client success and company growth.
- Competitive salary and benefits package.
- A collaborative and supportive work environment where your ideas and contributions are valued.
If you’re passionate about helping clients succeed and want to be part of a cutting-edge mobile marketing platform, we’d love to hear from you!
Similar Jobs
Software
Build and operate scalable, reliable backend services and SaaS applications using Node.js in a microservices architecture. Own features end to end from design through production rollout, work with Redis Streams and message-driven systems, contribute to architecture and system design, write tested maintainable code, and collaborate with cross-functional teams. The role also involves performance tuning, reliability improvements, code reviews, and continuous learning.
Top Skills:
AWSJavaScriptKubernetesMongoDBMySQLNode.jsPostgresRedisRedis StreamsSnowflake
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Plans and manages wire and cable testing projects, including defining scope, specifications, test programs, schedules, and costs. Coordinates laboratory technicians, reviews samples for UL compliance, resolves engineering issues, develops reports and procedures, and communicates project status and technical requirements to clients. The role also involves client-site travel, technical assistance, continuous improvement, and supporting the development of UL requirements and specialized test methods.
Top Skills:
Electrical Wire And Cable TestingLaboratory Testing EquipmentUl Standards
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Provides day-to-day fund administration and accounting services, including NAV, performance fee, investor allocation, cash and investment reconciliation, payments, financial statements, audits, billing, and fee collection. Maintains accurate records, ensures regulatory compliance, supports process improvements, resolves client queries, and collaborates across teams. The role requires strong communication, organization, client service, accounting knowledge, and proficiency in Microsoft Office and fund accounting software.
Top Skills:
GenevaInvestranMS Office
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
