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Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Senior Customer Success Manager.
Your Impact:
As we continue to expand our North American operations, we are looking for an experienced Senior Business Manager to focus on go-to-market strategy and growth consulting. Armed with strong business expertise and communication skills, the Senior Customer Success Manager will support Mirakl clients as they define their marketplace model and strategy. You will generate distinctive insights with enterprise corporations across multiple market specializations and ensure their ability to deploy winning tactics within the marketplace arena.
What you will do at Mirakl:
- Manage a portfolio of Retail and Direct to Consumer customers with a clear focus on making these customers successful in their adoption and utilization of the Mirakl platform.
- Build strong relationships with senior stakeholders within our clients' organizations and be identified as a key strategic advisor.
- Establish commercial action plans that will allow your clients to maximize the performance of their Marketplace from development through scale up.
- Act as subject matter expert on change management initiatives.
- Formulate Quarterly Business Reviews to key executive stakeholders outlining performance, opportunities for growth and potential blockers.
- Share best practices around seller on-boarding and management, as well as strategize on seller optimization strategies.
What Mirakl is looking for in a Candidate:
- Bachelor's degree, Master's degree a plus.
- 10+ years of operating experience inside a Retail or Direct to Consumer company and/or experience working as a Management Consultant.
- Experience with Direct To Consumer eCommerce strategies and procurement processes. Specific knowledge in marketplace business models is a plus.
- Strong communication skills, demonstrated ability to present to executives, drive consensus, and champion change.
- The ability to adapt to different company cultures and create solid business relationships with key stakeholders within our clients' organizations.
- Ability to adapt and navigate large client organizations and create strong business relationships with client key stakeholders.
- Travel required to be on-site with the clients (~35%)
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
Top Skills
Mirakl Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
