Senior Desktop Analyst - FTC to May 2026

Enable a standard, stable and robust desktop environment for staff in the Bank. This includes the plan, design, testing and implementation of end-user technology including desktops, laptops, tablets, and virtual desktops. Facilitate hardware equipment procurement, leasing and technical support for the overall desktop computing environment.

• Resolve incidents and service requests related to IT End-User services.

• Enable a standard, stable and robust desktop environment for users in the Bank.

• Improve the overall User Experience.

• Business analysis and reporting for desktop support.

• Transition of new services into production.

• Ensure security compliance through patching.

• Advanced knowledge of Microsoft desktop technologies and server application systems.

• Strong knowledge of Windows Desktop and server operation systems.

• Experience working with and knowledge of virtualisation technologies.

• Extensive knowledge of and experience in application packaging and deployment in a large organisation.

• Strong working knowledge of core Windows services (Directory Services).

• Strong understanding of remote access technologies.

• Advance troubleshooting skills of desktop and server operating systems.

• Strong history of completing tasks and projects with minimal supervision.

• Extensive Experience in writing policies and procedures and other support documentation.

• Experience in coordination of IT projects.

• Understanding of network protocols such as TCP/IP.

• Strong knowledge of ASD security guidelines and Security compliance methodologies.

• Knowledge of Unified Communications.

• Knowledge of Windows Installer formats and standards (MSI).

• Knowledge of Microsoft's System Center Configuration Manager.

• Knowledge of the Windows file system and registry.

• Experience in maintaining effective working relationships with internal customer stakeholders in a large organisation.

• Understanding of desktop and server security solutions including AntiVirus systems.

• Experience in the planning, implementation, management, configuration and maintenance of Microsoft desktop infrastructure.

• Graduate or Diploma qualifications relevant to the Bank or IT industry or equivalent experience.

• Relevant industry accreditations (e.g. ITIL, Microsoft) that have been maintained to current levels or working towards

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

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