Challenger Limited is an ASX-listed investment management firm managing $131 billion in assets (as at 31 December 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.
We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
Fantastic opportunity to join us in a newly created, permanent Senior End User Experience (EUX) Specialist role.
Are you passionate about how people experience technology at work?
Do you enjoy solving problems, mapping journeys, and bringing the voice of the user into how IT delivers services?
Keen to play a key role in improving the digital workplace experience for employees?
Fantastic CBD location in the heart of Martin Place, with hybrid working arrangements
About the role
We’re looking for a Senior End User Experience (EUX) Specialist to join our Technology Service Operations team and help shape the future of the digital workplace at Challenger.
In this newly created role, you’ll act as a champion for how our people experience technology—bringing expertise in user-centred design, behavioural insight, and IT service delivery. You’ll help bridge the gap between technical solutions and the needs of employees, ensuring our tools and services are intuitive, accessible, and effective.
You’ll lead initiatives to uncover pain points and identify opportunities—translating user insights into meaningful improvements across service design, support models, and digital workplace tools. Working closely with End User Computing and broader delivery teams, you’ll help build a technology environment that feels easy, responsive, and fit for purpose.
Key responsibilities will include:
Leading the creation of user personas and experience journey maps across the employee technology lifecycle.
Running listening activities (feedback sessions, surveys, sentiment analysis) to surface user pain points and identify opportunities to improve IT touchpoints.
Translating insights into actionable recommendations that improve the usability, responsiveness, and perception of services.
Working closely across all teams and external vendors to prioritise and implement improvements.
Acting as a trusted partner to senior stakeholders, helping them make sense of what users are experiencing—while constructively challenging the status quo.
Playing a central role in building trust in IT, through consistent engagement, insight-driven improvements, and advocacy for the end user.
Skills and experience you’ll bring
You may come from enterprise UX, IT service design, technical business analysis, or digital workplace transformation—what matters most is your ability to connect technical solutions with real user needs.
We’re looking for someone with:
Experience in IT, End User Computing, or enterprise user experience roles, ideally within complex or regulated environments.
Strong capability in user journey mapping, persona development, and running workshops or listening sessions.
A working knowledge of infrastructure, Microsoft 365, devices, and enterprise applications—you can confidently engage with technical teams.
Exceptional communication and facilitation skills—you draw out insights, influence decisions, and bring people with you.
A curious, analytical mindset with a clear focus on solutions and service improvement.
Qualifications
A Bachelor’s degree (or equivalent time served experience) in Information Technology, User Experience, Human-Computer Interaction, or a related field is essential
Certifications such as ITIL v4 Foundation (or higher) and EUC platform certifications (e.g. Microsoft Endpoint Manager, Citrix) are highly regarded
Its highly desirable if you are familiar with User Experience tooling
This role will be based in our Sydney office predominantly, but there will be the need for occasional travel to our other locations such as Melbourne & Brisbane
Additional Information
Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We’re small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.
We support your growth and development, offering flexibility and a culture that values your unique contributions.
We provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment including.
Discretionary bonus scheme.
Eighteen weeks paid leave for all new parents.
Flexibility on when, and how, parental leave is taken.
Challenger Day – one extra day off every year in recognition of the effort our people make.
Subsidised on-site cafe and fantastic central location a stone's throw from Martin Place Metro
Additional support leave (fertility treatment leave, gender affirmation leaves).
Extra superannuation contributions.
Employee share plan.
Visit our benefits page for more information
https://www.challenger.com.au/about-us/careers/our-benefits
#LI-KM1
#LI-Challenger
#LI-Hybrid
Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.
We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.
Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.
Job type:
PermanentPosting Close Date :
24/07/2025
