Senior End User Technology Engineer

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

The Senior End User Technology Engineer contributes to the delivery and ongoing enhancement of nbn’s end-user technology platforms. This position supports the operational stability and continuous improvement of environments such as Microsoft 365, Citrix, and device SOE, ensuring they remain secure, reliable, and aligned with organisational needs.

The role involves leading platform configuration, lifecycle management, and service monitoring, with a focus on maintaining performance and compliance. Collaboration is central to this position, with regular engagement across engineering, support, and architecture teams to ensure alignment and shared understanding. The engineer also plays a key role in translating business requirements into practical solutions, maintaining documentation, and supporting platform evolution through thoughtful innovation.

A bit about you  

The ideal candidate brings extensive experience in enterprise IT environments, with a strong foundation in end-user platform operations and digital workplace technologies. A background in Microsoft 365, Citrix, and endpoint security is essential, along with familiarity with ITSM tools and ITIL practices. A considered and inclusive approach to stakeholder engagement is highly valued, as is the ability to communicate technical concepts clearly across diverse teams.

This role suits someone who is analytical, collaborative, and committed to continuous improvement. A systems-thinking mindset and a steady, solutions-oriented approach will support success in a dynamic and evolving environment. The ability to work across functions and contribute to a culture of shared learning and technical excellence is key.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent  opportunity and applications will close at midnight on Saturday 19th July 2025.

To be eligible for this role, you must have full working rights in Australia.