Senior End User Technology Specialist

Challenger Limited is an ASX-listed investment management firm managing $131 billion in assets (as at 31 December 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Senior End User Technology Specialist – Permanent Role

Help us improve how our people interact with workplace technology

• Do you have strong technical knowledge in End User Computing (EUC) and enjoy improving how internal users interact with devices and services?

• Are you passionate about delivering intuitive, reliable technology experiences in the workplace?

• Fantastic CBD location in the heart of Martin Place, with flexible hybrid working

About the role

We’re looking for a Senior End User Technology Specialist to join our Technology Service Operations team and shape the future of the digital workplace at Challenger.

This is a newly created role where you’ll use your technical expertise in End User Computing to help ensure our workplace tools, platforms, and support models are modern, efficient, and user-friendly. Working closely with our EUC and IT support teams, you’ll focus on optimising the employee technology environment—including devices, software, and collaboration tools.

Key responsibilities

• Identify and help resolve pain points in the internal user experience across IT touchpoints (devices, software, support)

• Collaborate with End User Computing and Infrastructure teams to assess and improve the usability, performance, and reliability of workplace tools

• Serve as a liaison between technical teams and business users, helping ensure services are intuitive, accessible, and aligned with business needs

• Contribute to the development of support models, self-service resources, and automation opportunities

• Translate user and business requirements into technical improvements

• Participate in or support user engagement activities such as workshops, feedback forums, and user experience evaluations 

• Help build trust in IT services through responsiveness, transparency, and clear communication

Skills and experience you’ll bring

We’re looking for someone with a strong background in End User Computing and enterprise technology. You may have worked in IT support, infrastructure, systems administration, or roles focused on enabling internal teams through workplace technology and digital tools.

This is a hands-on, people-focused role where your technical expertise in workplace technology will be key to delivering a seamless digital experience for employees.

As well as

• Solid experience in IT or EUC environments within medium-to-large organisations (experience in regulated industries is desirable)

• Hands-on familiarity with devices, Microsoft 365, endpoint management solutions, and enterprise collaboration tools

• A good understanding of user support models, desktop engineering, and service improvement practices

• Comfortable participating in facilitation activities such as workshops and journey mapping Experience in running workshops or gathering user feedback is highly regarded

• Strong analytical and problem-solving skills

• Excellent communication and stakeholder engagement capabilities - you'll pride yourself on your ability to engage with teams, communicate effectively, and translate technical capabilities into meaningful outcomes.

Qualifications

• Bachelor’s degree (or equivalent experience) in Information Technology, Computer Science, or a related field is essential

• ITIL v4 Foundation (or higher) certification desirable

• Microsoft 365 and EUC platform certifications (e.g. Microsoft Endpoint Manager, Citrix, Azure Virtual Desktop) are highly regarded

• Familiarity with user experience or feedback tools will be highly valued

This role is based in our Sydney office with hybrid working arrangements. Occasional travel to our other office locations (Melbourne & Brisbane) may be required.

Why Challenger?

At Challenger, we’re small enough to be agile, but big enough to accelerate bold ideas. We support your growth and development, offering flexibility and a culture that values your unique contributions.

• Discretionary bonus scheme

• 18 weeks paid parental leave for all new parents

• Challenger Day – one extra day off every year in recognition of the effort our people make. 

• Additional support leave (fertility, gender affirmation)

• Extra superannuation contributions

• Employee share plan

• Employee Assistance Programme

• Subsidised on-site café and central location near Martin Place Metro

• Access to free onsite yoga, mindfulness and Pilates classes.

• Access to annual free flu shots.

Explore our benefits further: https://www.challenger.com.au/about-us/careers/our-benefits

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Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance. 

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

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