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Rackspace Technology

Senior Engagement Manager

Sorry, this job was removed at 05:45 p.m. (AEST) on Wednesday, Feb 05, 2025
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Remote
Hiring Remotely in Sydney, New South Wales
Remote
Hiring Remotely in Sydney, New South Wales

We're looking for a Senior Engagement Manager, located in Australia who will be responsible for managing aspects of our relationship with its Elastic Engineering customers. You must possess customer-facing skills that enable you to represent us well within a customer’s environment, and drive discussions with senior personnel regarding work prioritization, incidents, trade-offs, best practices, and risk management. The right candidate measures important performance indicators and is data-driven.


If you get a thrill out of working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink what is possible. Are you ready?

What you'll be doing

  • Managing customers, aligning business objectives with coordinated service deliveries, and ensuring that our customers maximize the value they are seeing from their investment.
  • Acting as the primary point of contact for one or more customers helping to plan as well as oversee ongoing operations of our service delivery.
  • Working with the customer, by utilizing your project management skills, to put together on-boarding schedules and tasks.
  • Providing guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.
  • Travel to the customer site at least two days a week in Sydney

Qualifications & Experience

  • At least 7 years of relevant direct customer support experience
  • At least 3 years of experience in a tech industry role performing project management using PMI best practices and/or Agile Scrum methodologies
  • Knowledge of cloud technologies
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Some experience in writing operating procedures
  • Experience in setting and managing client expectations
  • Strong verbal and written communication skills
  • Solid experience in filtering and providing data and reports to customers, utilizing PowerPoint and Excel
  • Ability to understand technical problems and translate between non-technical and technical teams
  • Demonstrated customer focus and advocacy
  • Bachelor's degree preferred

Rackspace Technology Sydney, New South Wales, AUS Office

Sydney, Australia

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