At Vonage, we’re reshaping how businesses communicate in today’s dynamic, cloud-first, AI-enabled environment. Our mission is to empower mid-sized organizations with intelligent communication solutions that transform customer experiences, fuel growth, and drive efficiency.
Our North American Sales Team is at the forefront of this evolution, helping businesses reimagine customer engagement through Unified Communications (UCaaS), Contact Center (CCaaS), and AI technologies. We are collaborative, innovative, and committed to customer success—delivering measurable value across targeted industries and markets.
Why This Role MattersAs a Mid-Market Account Executive, you will play a critical role in Vonage’s five-year growth strategy, focused on scaling our presence within the mid-market segment. You will drive customer conversations that align Vonage’s multi-product solutions to their business transformation goals—connecting communications, contact center, and AI capabilities into one unified vision.
You’ll lead strategic customer engagements, specialize in key industries such as Healthcare, Financial Services, Retail, Manufacturing, and Technology, and help build Vonage’s next generation of upmarket success. This is a unique opportunity to join a high-growth team during a transformational phase, with significant leadership investment and career advancement potential.
Key Responsibilities- Own direct and indirect selling management across marketing, channel, and strategic alliances sources into mid-market accounts, with quota-bearing accountability.
- Develop strategic account plans to maximize revenue, customer impact, and expansion potential within the assigned territory.
- Generate and manage a healthy pipeline, maintaining 4x coverage against quota targets through inbound and self-sourced opportunities.
- Specializing in key industry verticals, delivering tailored, outcome-based value propositions that align with customer priorities.
- Multi-product solution selling across UCaaS, CCaaS, and AI to drive differentiated customer experiences.
- Navigate complex buying groups, building consensus across business and technical stakeholders.
- Forecast pipeline and bookings with precision through Salesforce, ensuring transparency and CRM hygiene.
- Partner cross-functionally with Sales Engineering, Channel & Alliances, Marketing, and Customer Success to deliver a cohesive buying journey.
- Ensure seamless post-sale handoffs, partnering with implementation and customer success teams to drive long-term adoption and satisfaction.
- 4+ years of technology or SaaS sales experience, preferably within the mid-market segment.
- Proven track record of exceeding quotas, achieving club recognition, or winning top performer awards.
- Demonstrated experience selling subscription-based SaaS or communication solutions with deal sizes ranging from $50K to $1M+ in annual contract value.
- Strong prospecting skills and ability to consistently build and maintain 4x pipeline coverage.
- Experience leading multi-threaded sales cycles with multiple stakeholders and complex buying processes.
- Familiarity with CRM (Salesforce preferred) and modern sales tools (e.g., Outreach, Gong, and Highspot).
- Vertical market expertise or a strong desire to specialize in Healthcare, Financial Services, Retail, Manufacturing, or Technology.
- Solution selling, consultative sales, and outcome-based selling skills are highly valued.
- Bachelor’s degree preferred.
- Competitive base salary and performance-driven commissions.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Unlimited discretionary time off and tuition reimbursement.
- Flexible remote-first working model, with regional customer engagement opportunities.
- Clear career development pathways, leadership visibility, and growth opportunities in a transformative, high-investment environment.
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
