Senior HR Generalist

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Commerce is looking for a Human Resources Generalist. Reporting to our Manager, HR Business Partners, you’ll be instrumental in shaping our HR strategies by managing employee relations, delivering a welcoming and memorable experience for all visitors and employees at our Sydney office, driving performance management initiatives, and ensuring compliance with HR policies while creating a positive, inclusive atmosphere and supporting our workplace experiences. This in-office role will support various employee/workplace programs and initiatives, while embodying our core values of “Customer First” and “Team on Mission.” 

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

What You’ll Do

• Support the HRBP team’s efforts by actively contributing to the development of department goals, objectives and systems that support not only the efforts of the People & Culture department but the company’s strategic direction
• Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions) in partnership with HRBPs
• Manage and resolve employee relations issues, including PIP’s, and conduct effective, thorough and objective investigations in partnership with HRBPs
• Work with HRBPs to drive execution of HR/COE programs including, but not limited to talent assessments, career pathing and organizational design
• Manage the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines
• Support internal communications to ensure understanding and participation in People & Culture programs ensuring consistency and alignment with BigCommerce's brand identity, strategic direction, philosophies and tone
• Identify, review and analyze local trends & internal data to recommend solutions to HRBPs to improve performance, retention, and employee experience
• Assist with processing employee changes, terminations and conducting exit interviews
• Assist with initiatives and projects that span across the globe and across functions
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Maintain positive relationships with managers and employees to promote our culture of open communication
• Support the Australian employees by providing a safe and approachable workplace environment

Office experience responsibilities

• Create an amazing office experience by fostering a warm and welcoming environment for employees and guests
• Collaborate closely with the Real Estate & Office Experience on office goals and initiatives
• Assist IT with desk setups, workstation and office moves, and manage security access with badge distribution as well as perform regular audits
• Coordinate and supervise building and office maintenance, including managing vendor relationships to ensure high-quality service while building and maintaining strong working relationships
• Oversee conference room bookings, event space planning and room setup for company events and meetings
• Coordination of office, regional and community events—bringing our culture to life through engaging experiences. Events may occasionally take place outside regular business hours or on weekends
• Step in with ad-hoc tasks and projects as needed 

Who You Are

• Working knowledge of multiple human resource subject areas including compensation, employee relations, talent management, and recruiting with an emphasis on Australian employment law
• At least 3-4 years of relevant experience in Human Resources, preferably within the technology industry and/or at a high growth, rapidly evolving company.
• A well-rounded HR skillset, a true generalist who is with an appetite to apply their skills in a wide range of areas
• Passion for creating great events and workplace culture
• Meticulous and detail oriented with a focus on customer service
• Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information
• Strong working knowledge of employment laws and regulations and the ability to appropriately spot employment risk issues
• Proficiency in Google suite or Microsoft office products
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills, projects confidence and builds trust easily
• Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
• Self-starter with demonstrated success through collaboration and teamwork, and effective managing multiple competing priorities and projects
• Driven and results oriented, yet humble
• Sense of humor, and/ or the ability to laugh when things get hectic, a HUGE plus

Work Where You Thrive

This is a hybrid role. For candidates based in the Sydney metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.

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At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.