The Senior ICM Specialist ensures global standards implementation in indirect channel management, collaborates cross-functionally, and drives performance growth through compliance and effective management processes.
Work Flexibility: Hybrid
Job Summary:
This Senior Specialist of Indirect Channel Management (ICM) is to ensure implementing Global ICM standards and the current processes in line with global policies for Korea and other East Asia markets, reporting to East Asia ICM Director. This specialist is to collaborate with Korea ICM Manager and EA(excl. KR) ICM Sr. Manager to achieve channel management targets via efficient collaboration and effective management of system and processes.
The role will require cross functional collaboration and commercial focused, working with global ICM. This specialist will also spearhead continuous improvement in how channel partners are managed for both performance growth and operating with robust compliance standards.
Main Responsibilities & Duties
- Manage end to end IC processes in IC-hub, such as arranging mandatory trainings for IC-sponsors, creating IT tickets, reconciling with ERP data, etc.
- Ensure IC contract preparations, renewals, & tracking with IC-hub
- Manage IC lifecycle management, driving rigorous IC standards through diligent onboarding, contracting, and continuous monitoring processes (including annual certification and annual evaluation).
- Follow-up global ICM policies & procedures and execute the effective roll-out of global processes locally
- Conduct channel coverage and channel performance analysis and produce reports to support channel management.
- Collaborate among all pit crews of FICM, RAQA, Compliance and IC-sponsors, and interact with indirect channel partners
- Ensure clear process flows are developed and communicated effectively within the business and all key stakeholders are managed to effectively implement the process.
- Help facilitate business unit meetings to ensure commercial managers are aligned and understands global ICM standards and execute the same
- Support managing all IC issues with diligent stakeholder management, to drive effective resolutions and communications to all levels, mitigating risks and ensuring clear documentations.
- Develop communicate materials on standards and expectations for sub-IC selection/documentation to be leveraged enterprise wide.
- Support managing solid IC governance process through a rigorous internal and external IC review mechanism, ensuring optimization of IC performance and network, operating with the standards expected by Stryker.
- Create Management Action Plan from IC monitoring program and GX audits and implement
- Execute preventive & detective controls for ICM processes
Skills & Experienced Required
- Bachelor’s degree (Finance, Marketing, Business, or Management preferred)
- >3 years professional commercial experience across commercial, sales channel management, finance, compliance, operations, or equivalent
- Healthcare industry work experience is preferred.
- Excellent inter-personal skills with sales people & stakeholders, and excellent analytical skills
- Excellent MS-office (excel, power-point, word, etc.) skills
- CRM/Workflow/ERP tools (e.g. SalesForce) usage experience a plus
- Up to 15% travel (domestic or overseas) may be required.
Travel Percentage: 20%
Top Skills
Erp
MS Office
Salesforce
Similar Jobs
Retail
The Head of Atelier oversees design teams, manages project timelines, and ensures quality in product development. Responsible for strategic direction and collaboration across departments to enhance overall performance.
Information Technology
Manage engineering shift activities, supervise technicians, optimize system performance, mentor team members, and ensure effective communication within operations.
Top Skills:
Automation HardwareAutomation Software
eCommerce
Responsible for ensuring Dangerous Goods compliance with regulations, defining and implementing operational processes, and facilitating continuous process improvements across Coupang.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
