Similar Jobs at monday.com
Our team is growing and we are looking for an Senior Technical Implementation Consultant to join our PS team! You'll work closely with customers to implement monday.com to help their business needs and challenges.There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
About The Role
- Take ownership of clients onboarding, implementation projects.
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Responsible for working with enterprise customers to solve complex issues through defining their unique setup with monday.com
- Plan and design customer’s onboarding solutions, API integrations, reporting program, custom scripting, user management, write user guides, presentations, and more
- Design and execute complex data migrations from legacy systems to monday products.
- Design more complex solutions that utilize our developer tools, such as the monday APIs and apps framework
- Supplement complex workflows using no-code tools like Zapier, Make.com, Workato Integromat, Mulesoft, etc
- Push the limits of the monday.com Work OS by building complex workflows for clients
- Advocate for customers with Product when their needs are not met
- Act as a project manager for small to medium projects that do not warrant a dedicated PM.
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Empower customers to connect their goals and challenges with the solution in monday.com
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute implementation project plans
- Represent the voice of the customer and influence product development roadmap
Requirements
- 5+ years of experience in B2B SaaS as technical customer success /customer experience or support/ implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of software.
- Experience working with and guiding setup of SSO/SAML/AD and other identity authentication protocols.
- Experience with integration platforms (PowerApps, Workato, Zapier, Make) and web services
- BA or BS degree
- Strong project management skills to keep projects on-track and manage unique flows.
- At least 5 years of experience implementing new technology for medium and large organizations.
- Strong problem solving skills
- Strong knowledge of packaged application RESTful APIs
- Ability to clearly articulate technical topics to a non-technical audience
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Strong customer-facing and presentation skills
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Social Title
None
Social Description
None
Our Team
None
Position Type
None
Internal requirements
None
monday.com Sydney, New South Wales, AUS Office
55 Market St. , Sydney, NSW, Australia, 2000
