Senior Business Test Specialist

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Role

You are someone who excels at transforming complex product specifications, business requirements, and technical solutions into business use cases and test plans—directly shaping the success of Telstra’s projects and business.

Champion the customer perspective by validating that every business process and system behaviour aligns with real-world user expectations. Ensure that test scenarios reflect genuine customer journeys, proactively identifying gaps that could impact user satisfaction or trust.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

Key Responsibilities

• Define the Business Testing strategy and execution roadmap for high-impact initiatives, driving seamless collaboration across testing domains and engineering teams to accelerate quality outcomes.

• Validate and endorse the integrity of business solutions and processes through continuous, iterative quality assurance—ensuring they meet strategic objectives and deliver exceptional value.

• Collaborate with business analysts, product owners, and stakeholders to understand and validate business processes and requirements.

• Provide input and feedback during initiative ideation sessions on requirements and prospective solutions, using your analytical thinking skills to anticipate, uncover, and resolve gaps during these early stages of delivery.

• Drive business test planning with an overall Quality and Test plan that is optimized to provide the necessary test coverage in production without duplicating effort.

• Facilitate test plan walkthrough sessions to ensure alignment with business and delivery teams.

• Create and execute  user and business test cases for complex end-to-end (E2E) scenarios.

• Work with DevOps teams to triage defects and expedite fixes.

• Act as the business representative in deployment and change management forums, advocating for quality, stability, and operational readiness throughout the release lifecycle.

• Contribute to the automation of manual test cases, enabling faster defect detection and seamless execution without manual intervention.

• Use AI tools to enhance test development efficiency and accuracy.

• Support deployments by conducting business testing during fix-on-fail windows to quickly resolve issues.

• Collaborate within an agile development environment by actively participating in daily stand-ups, sprint planning, testing activities, retrospectives, and other agile ceremonies.

About You

What We’re Looking for

• You are an experienced leader in BVT with expertise in the Telco industry and hands-on experience in all areas of customer and order management testing, including fulfilment, credit management, billing, app experiences, assurance, etc., across Mobile and Fixed product sets.

• Demonstrate a strong understanding of business drivers and technology to ensure Telco customers and agents enjoy a seamless and high-quality experience across Telco applications and tools.

• You can create detailed test plans and test cases from high-level design documentation and execute them in a timely manner.

• A problem-solver who loves debugging, troubleshooting, and making things work better, faster, and smarter.

• Ability to design and implement effective Business Verification / User Acceptance Test strategies.

• Experience in defect reporting and management using JIRA.

• Experienced testing background on Web & Mobile applications, AMDOCS-based systems, and Salesforce.

• A continuous learner, eager to grow and make an impact.

• Passionate about improving product quality using customer feedback, product team interactions, and your intuition.

• Understand the difference between Business Testing and other forms of testing.

• Passionate about transforming business testing by leveraging production monitoring and observability tools to drive proactive quality assurance and real-time validation.

• Experience working in an Agile setup and collaborating with cross-functional teams.

• Passionate about mentoring and coaching, helping other testers develop a customer-first mindset.

• Ability to collaborate with leadership, developers, and product teams to drive quality as a culture.

What’ll Give You Bonus Points

• You've helped build a quality-first culture in previous roles.

• Experienced in observability, site reliability engineering (SRE), and production monitoring tools such as New Relic, with a strong focus on ensuring system performance and business continuity.

• You know a thing or two about automation and contract testing, and you're comfortable discussing and getting hands-on when needed.

• You have an understanding of TDD and BDD automation techniques.

• You’ve dabbled in AI-driven test automation.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment