Lead a team to optimize business processes and deliver strategic initiatives, enhancing efficiency and customer experiences across various departments.
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.
About the Role:
We’re looking for a strategic and hands-on Senior Manager, Business Solutions to lead a high-performing team of Business Analysts and Operations Associates. You'll be at the forefront of identifying and delivering initiatives that make our business smarter, faster, and more scalable. This is a critical leadership role working cross-functionally across Operations, Product, Technology, Sales, and more.
You’ll be responsible for optimising key processes, managing critical projects, and ensuring that as we grow, our customer, employee, and partner experiences grow with us.
What you’ll do:
Process Optimisation & Automation
• Identify and deliver improvements across business processes, enhancing customer, employee, and partner experiences.
• Design scalable workflows across the customer lifecycle, enabling efficient growth.
• Partner with Product and Engineering to embed automation and operational needs into our tech roadmap.
• Own rapid resolution of critical operational issues or incidents related to Business Solutions’ platforms.
• Monitor and report on process performance via dashboards and analytics.
• Collaborate with Finance and Operations leadership to maintain accurate capacity and forecasting models.
Program & Project Delivery
• Lead strategic initiatives from scoping to execution - defining vision, roadmaps, milestones, and stakeholder updates.
• Manage cross-functional stakeholder expectations, balancing speed, quality, and impact.
• Ensure business requirements are clearly defined and solutions align with company priorities.
Team & Stakeholder Management
• Lead, coach, and develop a team of six, fostering a collaborative, high-impact culture.
• Build trusted relationships across the organisation, using influence and empathy to drive outcomes.
• Navigate competing priorities and dependencies, especially between operations and technology teams.
About You:
• 5+ years of experience in operations, product, or business improvement roles at technology companies -ideally within a fast-paced, high-growth environment.
• Proven ability to deliver measurable impact on process efficiency or customer experience.
• Strong analytical mindset and data-driven decision-making skills.
• Confident managing multiple workstreams autonomously.
• Effective communicator with exceptional stakeholder management skills.
• Creative problem-solver who values simplicity and elegant solutions.
• Comfortable with ambiguity and thrives in a scaling organisation.
• Experience in process documentation and improvement methodologies (e.g. Lean, Six Sigma) is a plus.
Familiarity with tools such as:
• CRM: Zoho CRM, Salesforce, HubSpot (or similar)
• Analytics: Databricks, Snowflake (or similar)
• Contact Centre Platforms: Amazon Connect (or similar)
• Automation Tools: Zapier, n8n (or similar low-code/no-code platforms)
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Top Skills
Amazon Connect
Databricks
Hubspot
N8N
Salesforce
Snowflake
Zapier
Zoho Crm
Plenti Sydney, New South Wales, AUS Office
14 Martin Pl, Level 5, Sydney, New South Wales , Australia, 2000
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