Lead customer collaboration efforts across Australia and New Zealand, improving service metrics, driving KPIs, and managing customer relationships in supply chain.
Job Description
Summary
The purpose of this role is to lead the customer collaboration agenda across Australia and New Zealand and bringing the voice of the customer to the Kraft Heinz Leadership team.
Key deliverables will be focused on service, driving growth, reducing cost to serve, along with end-to-end network optimization across Australia and New Zealand.
With the support of your Customer Excellence Managers in your team, t his role exists to improve our key m etrics ( CFR, RDD & OTIF ) , enhance our service to our customers through focusing on their KPIs (DIF, DOT, DIFOT & OBSL) as well as increasing supply chain efficiencies to become a supplier of choice.
Key Responsibilities
About you:
About us:
#LI-DNI
Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Summary
The purpose of this role is to lead the customer collaboration agenda across Australia and New Zealand and bringing the voice of the customer to the Kraft Heinz Leadership team.
Key deliverables will be focused on service, driving growth, reducing cost to serve, along with end-to-end network optimization across Australia and New Zealand.
With the support of your Customer Excellence Managers in your team, t his role exists to improve our key m etrics ( CFR, RDD & OTIF ) , enhance our service to our customers through focusing on their KPIs (DIF, DOT, DIFOT & OBSL) as well as increasing supply chain efficiencies to become a supplier of choice.
Key Responsibilities
- Creating a High-Performance team across the region by for creating a strong learning and performance culture, building a strong leadership base for development throughout supply chain
- I dentify and implement action-plans in driving KPIs across ANZ
- Drive the Supply Chain Joint Business Planning agenda between Kraft Heinz and Customers
- Manage the Annual Advantage Survey Plan for KH ANZ Driving a collaborative agenda with commercial
- Delive r Advantage Survey targets through a clearly aligned Plan with each customer in the ANZ Network
- Lead the Integrated Planning Process with Supply, Logistics, Sales, Finance and Commercial teams
- Be the face of Kraft Heinz within customers and maintain healthy relationships to become their supplier of choice
- Key contributor to the S&OP LT to help drive increased Engagement and delivery of AOP
About you:
- Advanced Excel, PowerPoint
- High data analysis capability
- Power BI/Tableau & SAP (desired, not essential)
- Excellent communication skills and confidence to hold meetings at a higher level
- Advanced Negotiation skills
- Tertiary qualification - Bachelor's Degree; preferably in Supply Chain, Engineering, Analytics, or other technical focus areas
- 10-15 years' experience in logistics and customer facing roles, preferably in the FMC G industry
- Exceptional customer relationship management and stakeholder engagement
- Outstanding team leadership experience
- Strong financial acumen in a supply chain environment
- Building and leading multiple supply chain projects and strategies
- You can travel ~25% of the time
About us:
- Hybrid Working - Flexibility around when and where you work.
- Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
- Parental Leave - paid time off for both primary AND secondary caregivers
- Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
- Great Place to Work certification in Australia.
- In House Training Programs
- Corporate Discount Programs & Novated Leasing - Utilize a range of discount programs (gym membership, health insurance, banking)
#LI-DNI
Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
Excel
Power BI
PowerPoint
SAP
Tableau
Similar Jobs at Kraft Heinz
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
The Senior Accounting Analyst supports financial reporting, consolidates financials, and manages inventory and Purchase-To-Pay operations, ensuring compliance with regulations and deadlines.
Top Skills:
BpcsExcelOutlookSAPWord
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
The Integrated Advertising Specialist will manage creative campaign activities, support social media planning, and assist in executing influencer campaigns while collaborating with cross-functional teams.
Top Skills:
Digital MarketingProject ManagementSocial Media
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
The Commercial Controller partners with various functions, overseeing month-end activities, ensuring compliance with financial policies, and providing analytical support while managing GL transactions and revenue recognition.
Top Skills:
BpcsExcelOutlookSAPWord
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
