Senior Manager, Customer Success

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Imagination for Everyone

Adobe is a place where outstanding people work. Our employees recently voted us onto the Great Place to Work list for the 10th year in a row!

We’re proud to offer market-leading employee benefits developed with your lifestyle in mind. Highlights include health insurance, global days off, a wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program, and programs that support ongoing career growth.

We proudly empower our employees to get involved with corporate social responsibility. We offer a broad range of chances to create a bigger impact through philanthropy, employee, and community engagement.

We understand that people set us apart in our business, and that's why we want to meet you.

The Opportunity

Adobe is committed to product innovation through people innovation, investing in leaders who drive transformation and success. As APAC continues to grow rapidly, we seek a dynamic Content & Commerce Solution Manager to lead our team across the region. This role is pivotal in building a high-performing team, driving strategy and innovation, and delivering exceptional value to our customers.

Key Responsibilities

Lead Our Teams

• Inspire, develop, and foster high-performing teams, cultivating a culture of excellence and continuous improvement.
• Design and implement strategic organisational structures that anticipate opportunities and challenges.
• Provide clear vision and strategy, decisively driving action and challenging the status quo to achieve ambitious goals.
• Attract, recruit, and retain top talent, championing Adobe’s values and fostering an inclusive, collaborative environment.
• Collaborate with internal teams across product, pre-sales and post-sales for knowledge sharing, raising customer challenges and removing barriers for the team. 

Customer Centricity & Influence for Impact

• Ensure absolute clarity on customer goals, building trust and belief in Adobe’s commitment to their success.
• Empower teams to exceed customer expectations, proactively addressing needs and delivering impactful solutions.
• Drive ecosystem and stakeholder collaboration, aligning internal and external partners for maximum customer impact.
• Influence and inspire across all levels—up, down, and across the organisation—to achieve shared outcomes.
• Strong exec presence and communication skills to drive impact and influence. 

Execute with Excellence

• Set clear goals with measurable success metrics, ensuring consistent and predictable business results.
• Lead data-driven inspection and analysis to inform decisions and drive continuous improvement.
• Champion change, navigating ambiguity and driving innovation in customer engagement models, communication, and tools.
• Showcase team impact through regular communication, success stories, and operational excellence.

What You’ll Do

• Build and lead the Content & Commerce Solution team for APAC, defining a clear charter and priorities.  Collaboration with other SAT leaders to drive wider team forward.
• Develop strategic offerings that engage customers at key lifecycle points, driving product adoption and value realisation.
• Ensure the team possesses the right skills and learning paths to meet evolving customer needs.
• Foster strong collaboration across internal and external teams, operationalising engagement for efficiency and clarity.
• Network and develop relationships with customers, including senior executives of leading organisations.
• Collaborate with other solution managers and cross-functional teams to drive growth and expansion opportunities.

What you need to succeed:

• 7+ years’ experience in leadership roles within Software or SaaS organisations, scaling for enterprise customers.  Experience in AEM space preferred. 
• Proven track record of building and leading high-performing teams, with a focus on strategic org design and innovation.
• Strong leadership, influencing, and change management skills, with executive presence and communication abilities.
• Deep understanding of customer-centricity, stakeholder alignment, and driving impact across complex ecosystems.
• Analytical mindset, leveraging data-driven insights to inform strategy and execution.
• Experience with Adobe DX solutions and working across JAPAC regions is highly valuable.
• Willingness to travel up to 25% as required.

Adobe for All

Adobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs developed to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.

Take the leap and dive in

Enjoying what you have read and excited to get started? Concerned you may not possess every skill we desire? Just take the plunge and apply – we understand that bringing a variety of perspectives together makes us better as a whole. We'd love to discover how we can promote Creativity for All together!

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. We also offer accommodations to perform essential job functions and to receive other employment benefits and privileges. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.