Senior Manager Fraud and Scams Intelligence and Complex Investigations

See yourself in the team

The Fraud and Scams Industry, Intelligence and Disruption Team is responsible for engagement with the fraud and scam ecosystem to shape a control framework to protect all Australians. This includes intelligence sharing, disruption and law enforcement engagement.

You will be providing highly valued fraud intelligence and data insights to the Group Fraud Management Services and external partners (like law enforcement) to drive down Fraud and Scams impacting our Customer and the Group.

Do work that matters

As the Senior Manager Fraud and Scams Intelligence and Complex Investigations, you will optimise the Group Fraud Management Services capabilities and processes to protect the Group’s customers from fraud and scams. This will involve identifying, tracking and reacting to new trends, Modus Operandi, attack vectors and other malicious syndicated activities.

To be successful in this role, some of the broad roles and responsibilities may include:

• Lead the fraud and scams intelligence function to drive detection, prevention and disruption of fraudulent crime and scams by working with, collaborating and liaising with law enforcement, other government agencies and commercial partners

• Be accountable for the requirements, design and deployment of new and advanced investigation, networking and intelligence techniques to detect, prevent and respond to fraud and scams

• Translate investigation and intelligence strategies into practical terms for others, and create a shared understanding to deliver and drive intended results

• Utilise various analytical tools and techniques to interrogate Group systems and data

• Ability to prioritise investigations and intelligence brief

• Develop preventative and detective fraud and scam counter measures and actionable intelligence

• Leading the team of intelligence managers in investigation techniques, growth and improve their effectiveness

• Collaborate with Operations, Analytical and Capabilities teams to deploy tactical and strategic controls in response to intelligence findings

• Document results and communicate findings to various stakeholders (including senior stakeholders) using appropriate tools, language and techniques

• Develop key intelligence briefs for prosecution opportunities with law enforcement

We’re interested in hearing from people who possess the following:

• Proven experience within the Fraud and/or Intelligence and/or Law Enforcement Sectors

• High diligence with ability to identify potential issues and opportunities and translate into actionable insight

• Excellent communication, interpersonal and leadership skills, with the ability to inspire and influence teams effectively

• Demonstrated capacity to produce high quality strategic, operational and tactical intelligence products

• Exposure and working knowledge of statistical analysis and social network analysis

• Experienced in delivering data analysis and insights

• Analytical mindset with a focus on data-driven decision-making and problem-solving

Working with us

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.