Senior Manager - GenAI Playbook

Senior Manager – Gen AI Playbook

• You are a transformational technology leader that loves to drive adoption of Gen AI tools
• We are leading the world in AI ambition within Australia’s largest bank and fintech!
• Together, we will engineer the future of banking with innovative Gen AI adoption

Do work that matters 

As we continue our pursuit of NPS +30 we need to transform the way we engage with our customers and colleagues. The Gen AI Domain has been set up to build the tools and capabilities needed within the group tapping into the promise of Generative AI as a key technology to solve those needs.

This domain will power the creation of Generative AI solutions that will support more personalised experiences for our customers and our people. We must bring a customer first mindset into every decision; every day, whilst taking a holistic change management approach to drive organisational adoption.

We will enable the broader group to leverage broad Generative AI capabilities through building domain owned platforms and frameworks for use across the bank, such as the Gen.AI Hub.

We will be incubating new job families required to be able to leverage generative AI, such as Prompt Engineering and AI Knowledge Management as we create new platforms to support this transformation. These new jobs require skills from engineering, business analysis, data science, knowledge management, psychology, sociology and management practice.

See yourself in our team

As the Senior Manager, Gen AI Playbook, you’ll develop and maintain the Gen AI Playbook as a product for the Group. The Gen AI Playbook is the single source of truth to build, maintain and improve Gen AI solutions at CBA. To do this, you will need to collaborate with engineers, risk professionals, cyber professionals and data scientists, who typically write the first draft of documents for the new services and features created within the Gen AI Domain.

You’ll be contributing to the broader uplift of Gen AI capabilities. You will be planning and authoring new content, new documents, sample code for new features and processes and “how to guides”.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

Key Responsibilities:

• Focus on making our Gen AI Playbook a world-class knowledge base for all things Gen AI at CBA (and external)
• Document management, including oversight of GitHub PRs across multiple collaborators and trusted committers looking to contribute to the Playbook.
• Peer review of other contributor’s work.
• Collaborate and inspire peers across the organisation to help them to contribute to Gen AI Playbook documentation.
• Take part in company-wide educational/ training programs such as reviewing training content/ codes.
• Communicating GenAI Domain Technological tooling/advancements.
• Continuously improve the Domain documentation content in collaboration with engineers, product owners and chapter leads.
• Adapting to Domain’s dynamic environment.
• Meeting Gen AI COE High standards and expectations.
• Bridging communication gaps between team.

Tech skills: 

We use a broad range of tools, languages, and frameworks. We don’t expect you to know all of them. Technical skills completed by your natural leadership attributes will make you successful in the role.

• Strong knowledge of the software engineering best practices, Generative AI tools and technologies.
• Previous demonstrated experience writing software and product documentation, including sample code and API documentation.
• Demonstrated experience in educating stakeholders on Gen AI tools.
• Excellent writing and communication skills.
• Hands on experience with Git.
• Experience working with CI/CD.
• Experience working in a highly collaborative environment.

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

**Apply Now to live your best life, by doing your best work with us! **

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