- Lead the delivery of strategic employee communications across major Qantas operational workgroups
- Oversee a dedicated team and collaborate with Group Internal Communications to drive engagement, transparency, and understanding.
- Fixed Term position based at our Mascot Campus
Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
The Senior Manager, Internal and IR Communications is responsible for managing the strategic direction and delivery of employee communications to major frontline workgroups. The purpose of this role is to support the objectives for all operational areas (including Engineering, Flight Operations, Cabin Crew, Freight and Airports) across the Qantas Group, particularly in terms of increasing engagement.
This role will have oversight of a small team that is embedded within our operations and Group Internal Communications team to plan and implement strategic communications activities across some of the largest parts of the workforce. As a senior member of the Corporate Affairs team, the role also involves providing leadership and guidance on communications matters across the Qantas Group where required – for example large industrial relations projects and issues and crisis management.
The Qantas Group has more than 30,000 employees based across Australia and overseas, and this role will lead consistent, open and transparent communications to key workgroups to ensure our teams remain up to date, connected with leadership, and engaged through numerous channels.
You’ll have –
- 10+ years’ experience
- Tertiary qualifications in journalism, communications, public relations or equivalent.
- Exceptional presentation and communication skills.
- Demonstrated ability to communicate effectively with a diverse workforce.
- Demonstrated ability to create compelling messages that provides all levels of
employees with a clear understanding of the business strategy and values. - Demonstrated leadership skills to drive high performance culture.
- Proven experience in working with senior executive management and unionised
workforces. - Strategic understanding of communication and its role within a large organisation.
- Proven experience in a communication role and understanding of internal
communications. - Demonstrated experience in building and managing constructive working
relationships throughout an organisation. - Ability to manage a number of programs simultaneously in a fast paced, industrial
environment across multiple stakeholders. - Strong attention to detail and strategic employee engagement experience.
- Business planning and implementation skills.
- Agility and resilience to drive the change agenda.
- Strong relationship building skills and stakeholder management.
- Ability to build trusted relationships at all levels of the organisation.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day one with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: Tuesday 28th October 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
