Senior Manager, People & Culture Operations

Empower Australia’s Payments Future with Cuscal  

At Cuscal, your expertise empowers our people and strengthens our culture. Whether you're enhancing employee experiences, optimising HR systems, or driving strategic initiatives, your contribution helps shape a workplace where our people thrive and our purpose is realised. 

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.  

Forward with Cuscal.  

We are looking for a Senior Manager, P&C Operations to join our dynamic People & Culture function to lead the design, delivery and continuous improvement of core HR services and systems across the employee lifecycle.  

In this role you will enable operational excellence, compliance and a positive employee experience by leveraging systems data and scalable processes across the employee lifecycle. You’ll partner closely with HR Business Partners, the broader P&C team, employees and business leaders to align P&C operations with the broader People Strategy.  

You’ll also make an impact by: 
Service Delivery  

• Overseeing the end-to-end HR services including onboarding, offboarding contract management and employee records  
• Ensuring timely and accurate delivery of P&C services with a focus on employee experience and service excellence  
• Establishing and tracking KPIs for service performance and driving automation and continuous improvement  

People Systems and Data Governance  

• Managing and optimising HRIS platforms  
• Championing digitalisation and automation in HR operations  
• Owning the management and maintenance of employee records  

Workforce planning  

• Owning the budgeting, tracking and forecasting of the overall workforce, in close partnership with Finance and the business  

Policy Compliance and Risk management 

• Ensuring policy compliance with relevant legislation and regulation  
• Developing and owning the Work Health & Safety strategy, processes and practices 
• Managing employee agreement templates and ensure effective document retention  
• Supporting workforce compliance requirements including visa background checks and other regulatory requirements  

Facilities & Team Administration  

• Overseeing the management of the physical work environment, including compliance with Work Health and Safety requirements  
• Ensuring the ongoing maintenance of equipment and services  
• Overseeing Team Administration (including invoicing)  

The accountabilities of this role span P&C Operations, Systems and Reporting and Data.

What you’ll bring 

You’re a curious thinker, who is detail orientated and can solve complex problems; you have excellent communications skills and a passion for HR Operations. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.  

To succeed in this role, you’ll have the following essential skills & experience: 

• Tertiary qualifications in business or human resources (or equivalent experience)  
• 8+ years of progressive experience in HR, with a strong focus on HR operations, shared services, or HR service delivery. 
• Proven experience managing core HR processes such as onboarding, offboarding, employee lifecycle management, benefits administration, and compliance. 
• Demonstrated ability to streamline and improve HR operational workflows and service delivery models. 
• Experience leading and developing HR teams, including HR coordinators, administrators, and specialists. 
• Strong stakeholder management skills, with the ability to influence and collaborate across departments 
• Hands-on experience with HRIS platforms ideally Workday or similar (SuccessFactors, SAP, Oracle), including system implementation or optimisation. 
• Strong understanding of data integrity, reporting, and analytics within HR systems. 
• Deep knowledge of employment legislation, privacy laws, and HR compliance requirements in Australia. 
• Demonstrated experience in managing Workplace Health and Safety (WHS) programs, including incident reporting, compliance, and coordination of Workers Compensation claims and return-to-work processes 

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.  

You’ll innovate alongside skilled, smart, connected teams. 

And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. 

• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’ 

• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. 

Join us and reimagine the future 

Ready to make an impact? Click APPLY to join Cuscal’s People & Culture team today. 

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.