Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Take pride in leading the design and delivery of programs that build a strong culture of exceptional service across the Qantas network.
- Partner with teams across all ports to uplift service standards and deliver consistent, customer‑focused outcomes.
- Permanent full-time position based in Mascot, Sydney
At Qantas, we represent Australia to the world. We’re known for our spirit, mateship and a can-do attitude. We see it as our responsibility to take ownership and drive outcomes, taking the organisation forward. We won’t settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business.
Reporting to the Head of Programs and Performance, the Senior Manager, Programs and Initiatives is responsible for leading the end-to-end delivery of key programs and initiatives within the Flight Operations portfolio, with specific focus in Flight Training. This role ensures oversight and centralised coordination of portfolio operational, commercial and customer readiness across all projects, aligning with strategic objectives and regulatory frameworks.
The Senior Manager, Programs and Initiatives will oversee program timelines, budgets, risks and the resolution of complex operational challenges. A key focus will be on ensuring robust governance, cross-functional collaboration, and stakeholder engagement across internal teams and external business units, including Workforce Planning, Flight Training Scheduling, Sustainability, and Fleet.
This role plays a pivotal part in driving workforce planning, system integration, training development, and process implementation to support seamless operational transitions. The role will champion a culture of continuous improvement and deliver initiatives that enhance operational efficiency and elevate the customer experience.
What you’ll bring to the role:
- Extensive experience leading complex programs and initiatives, ideally within large or operational environments.
- A strong background in designing and delivering business transformation initiatives that create measurable improvement.
- The ability to develop strategies and translate them into clear plans and business cases that drive outcomes.
- Strong analytical thinking, with the ability to identify performance improvement opportunities using structured problem‑solving, financial evaluation and data‑driven insights.
- Proven influencing and relationship‑management skills, with the confidence to engage senior stakeholders and build alignment.
- Excellent communication skills and a practical approach to navigating ambiguity and changing priorities.
- A high level of accountability, strong organisational skills, and the ability to manage multiple responsibilities effectively.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Monday 12 January 2026
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
