Senior Manager, Quality Assurance

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• Location: Parramatta, NSW

• 12-Month Fixed Term Contract

The opportunity

Support the management of claims operational risk across all jurisdictions through effective monitoring of regulatory compliance, compliance with internal claims standards, claims leakage and the embedding of new initiatives.

Your new role

• Developing strong and effective relationships with key business stakeholders, with a view to understanding business drivers, pro-actively promoting and elevating the QA function and positively influencing 1st line ownership and accountability;

• Driving a positive team culture focused on providing meaningful technical insights to the operational Claims business units with a view to uplifting capability and performance;

• Fostering strong business acumen and a deep understanding of the operational context of Claims within the QA team; 

• Building the change agility and resilience of the team to ensure the ongoing relevance of the QA function, including maintaining awareness of the changes brought about by the transformation of both QA tools and processes and operational claims business processes, and adapting QA approaches accordingly;

• Pro-actively ensure feedback from QA activities is incorporated into claims training, coaching and associated mechanisms to influence operational performance and support the development of claims handlers, the management of claims operational risk, and the sharing of divisional best-practices; and

• Appropriate performance and resource management to achieve the agreed QA schedule.

About you

• Experience in General Insurance

• A passionate advocate for improvement with demonstrated experience in implementing organisational feedback loops to uplift performance

• Proven experience in leading teams through change 

• Able to build influential and effective working relationships with senior stakeholders 

• Able to articulate a coherent and succinct narrative through which to communicate insights to senior leaders (verbal and written)

• High quality critical thinking and analytical skills

• Keen attention to detail

• Self-motivated with excellent organisational skills

• Strong knowledge of insurance, the regulatory framework and claims process is desirable

• Demonstrated experience in leading a QA, Internal Audit or Business Improvement function will be highly regarded

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and let’s make it happen! 
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.